GABRIELLA WAHAB
Pleasanton,CA
Summary
Administrative coordinator with a background in urgent care operations, scheduling, and compliance reporting. Supports leadership with document preparation, staff onboarding, and cross-functional meetings to keep daily workflows organized and efficient. Brings strong attention to detail, communication, and office coordination to support reliable healthcare operations.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Administrative Services Coordinator
KAISER PERMANENTE
Dublin, California
11.2021 - Current
- Coordinated daily operations and schedules, enhancing workflow efficiency in fast-paced urgent care setting.
- Supported urgent care leadership with administrative tasks to improve operational efficiency.
- Managed scheduling and document preparation to streamline workflow.
- Coordinated staff onboarding and transfers for smooth team integration.
- Facilitated training sessions for new staff, reinforcing competency and adherence to urgent care standards.
- Monitored compliance with healthcare regulations and internal policies to support high-quality urgent care delivery.
- Prepared monthly compliance reports to maintain regulatory standards.
- Led cross-functional meetings to address operational challenges and implement solutions for urgent care settings.
- Assisted with event planning and maintenance orders to support team success.
CASHIER/RECEPTIONIST
KAISER PERMANENTE
09.2016 - 11.2021
- Provided exceptional customer service by warmly greeting clients and professionally addressing inquiries.
- Provided exceptional customer service to maintain high satisfaction levels.
- Efficiently managed cash transactions and maintained accurate financial records to ensure seamless daily operations.
- Operated point-of-sale systems with precision, handling cash, credit, and electronic payments while minimizing errors.
- Enhanced patient communication by promptly resolving issues to improve overall satisfaction.
- Managed office tasks to streamline supply orders and optimize appointment scheduling.
- Coordinated provider schedules to optimize time management and workflow.
- Managed accounts, shipping, and receiving to ensure accurate record-keeping.
SUPPORT SERVICE REPRESENTATIVE
KAISER PERMANENTE
11.2015 - 06.2016
- Coordinated emergency staff schedules to ensure coverage during critical operations.
- Managed leave requests and sick calls to support continuous department functionality.
- Facilitated communication for urgent staffing needs to improve response times.
TECHNICIAN
KAISER PERMANENTE
12.2005 - 11.2015
- Executed pharmacy operations to ensure accuracy in dispensing and uphold high service standards.
- Collaborated with pharmacy team to streamline medication order processing and prioritize tasks effectively.
- Prepared accurate prescription labels to enhance medication safety.
- Monitored medication storage to prevent expirations and maintain inventory.
- Ensured HIPAA compliance by securely maintaining patient documentation.
Education
ASSOCIATES OF ARTS DEGREE -
SAN JOAQUIN DELTA COLLEGE
Stockton, CA06-2001
High School Diploma -
Edison High School
Stockton, CA06-1998
Skills
- Project management
- Compliance reporting
- Operational scheduling
- Collaboration skills
- Microsoft Office suite
- Organizational skills
- Attention to detail
- Problem solving
- Document management
- Analytical thinking
- Staff onboarding
- Workflow optimization
Personal Information
Title:
Business Administration
Certification
- Project Management Certification, Pharmacy Technician
- California Real Estate License
Timeline
Administrative Services Coordinator
KAISER PERMANENTE
11.2021 - Current
CASHIER/RECEPTIONIST
KAISER PERMANENTE
09.2016 - 11.2021
SUPPORT SERVICE REPRESENTATIVE
KAISER PERMANENTE
11.2015 - 06.2016
TECHNICIAN
KAISER PERMANENTE
12.2005 - 11.2015
ASSOCIATES OF ARTS DEGREE -
SAN JOAQUIN DELTA COLLEGE
High School Diploma -
Edison High School