Gabriella Williams
Dallas,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
Dallas, TX
10.2023 - 12.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Technical Support Representative
Best Buy Remote
Dallas, TX
03.2020 - 07.2020
- Handled customer service issues by providing guidance or escalating for advanced support.
- Supported customers with online billing, access, and account issues.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Created reports on customer complaints and feedback for management review.
Education
High School Diploma -
Franklin D Roosevelt
05-2021
Some College (No Degree) - Animal Science
Langston University
Langston, OKSkills
- Customer service
- Technical support
- Data analysis
- Process improvement
- Billing support
- Customer relationship management
- Multitasking and organization
- Typing proficiency
- Microsoft PowerPoint
Timeline
Customer Service Representative
State Farm
10.2023 - 12.2024
Technical Support Representative
Best Buy Remote
03.2020 - 07.2020
High School Diploma -
Franklin D Roosevelt
Some College (No Degree) - Animal Science
Langston University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Corrina KearneyCorrina Kearney
Access Service Operations Manager at Scottish Rite for Children | Ambulatory ServicesAccess Service Operations Manager at Scottish Rite for Children | Ambulatory Services