Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Gabriella Wright

Iowa City,IA

Summary

Dynamic retail worker with expertise in customer service, conflict resolution, and team collaboration. Proven track record in training staff and enhancing operational efficiency.

Overview

5
5
years of professional experience

Work History

Retail Assistant Lead

University of Iowa Housing and Dining
Iowa City, IA
10.2025 - Current
  • Assisted in daily operations of dining facilities, ensuring smooth service delivery and customer satisfaction.
  • Trained new staff on operational procedures and customer service standards, enhancing team efficiency.
  • Implemented process improvements that streamlined food preparation, resulting in faster service times.
  • Developed training materials for onboarding programs, facilitating consistent knowledge transfer among new hires.
  • Used POS system to process sales and returns

Shift Manager

Quiznos
Cedar Rapids, IA
07.2022 - Current
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained and mentored team members on customer service protocols and food safety standards.
  • Implemented inventory management processes, reducing waste and optimizing stock levels.
  • Monitored financial transactions and maintained accurate cash handling procedures.
  • Developed staff schedules to align with business needs while maximizing labor efficiency.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction rates.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Server Lead

Edison's Pub and Eatery
Cedar Rapids, IA
05.2021 - 12.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently while ensuring guest satisfaction.
  • Trained new staff on menu items and service protocols.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Processed orders using point-of-sale system accurately and efficiently.
  • Resolved customer complaints professionally, enhancing overall experience.
  • Developed strong rapport with regular patrons, fostering loyalty and repeat business.
  • Implemented suggestions for improving workflow, enhancing service speed and quality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Courtesy Worker

Fareway
Cedar Rapids, IA
07.2021 - 06.2022
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Adapted quickly to changing tasks and priorities in fast-paced environment.
  • Stocked shelves and organized displays to maintain store presentation standards.
  • Collaborated with team members to ensure timely restocking of merchandise.
  • Cleaned and straightened work areas to maximize productivity and safety.

Education

Bachelor of Science - Chemistry (BS), Music (BA), French Certificate

University of Iowa
Iowa City, IA
05.2029

High School Diploma -

Linn Mar High School
Marion, IA
05.2025

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • POS system operation
  • Flexible schedule availability
  • Cash handling accuracy
  • Conflict resolution techniques
  • Team collaboration aptitude

Interests

  • Volunteering
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Community Cleanup
  • Baking and cooking
  • Avid Reader
  • Crafting and DIY Projects
  • Music

Timeline

Retail Assistant Lead

University of Iowa Housing and Dining
10.2025 - Current

Shift Manager

Quiznos
07.2022 - Current

Courtesy Worker

Fareway
07.2021 - 06.2022

Server Lead

Edison's Pub and Eatery
05.2021 - 12.2024

Bachelor of Science - Chemistry (BS), Music (BA), French Certificate

University of Iowa

High School Diploma -

Linn Mar High School