- Volunteering
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Community Cleanup
- Baking and cooking
- Avid Reader
- Crafting and DIY Projects
- Music
Gabriella Wright
Iowa City,IA
Summary
Dynamic retail worker with expertise in customer service, conflict resolution, and team collaboration. Proven track record in training staff and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Retail Assistant Lead
University of Iowa Housing and Dining
Iowa City, IA
10.2025 - Current
- Assisted in daily operations of dining facilities, ensuring smooth service delivery and customer satisfaction.
- Trained new staff on operational procedures and customer service standards, enhancing team efficiency.
- Implemented process improvements that streamlined food preparation, resulting in faster service times.
- Developed training materials for onboarding programs, facilitating consistent knowledge transfer among new hires.
- Used POS system to process sales and returns
Shift Manager
Quiznos
Cedar Rapids, IA
07.2022 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service protocols and food safety standards.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Developed staff schedules to align with business needs while maximizing labor efficiency.
- Resolved customer complaints effectively, enhancing overall guest satisfaction rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Server Lead
Edison's Pub and Eatery
Cedar Rapids, IA
05.2021 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders using point-of-sale system accurately and efficiently.
- Resolved customer complaints professionally, enhancing overall experience.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Implemented suggestions for improving workflow, enhancing service speed and quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Courtesy Worker
Fareway
Cedar Rapids, IA
07.2021 - 06.2022
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Adapted quickly to changing tasks and priorities in fast-paced environment.
- Stocked shelves and organized displays to maintain store presentation standards.
- Collaborated with team members to ensure timely restocking of merchandise.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Bachelor of Science - Chemistry (BS), Music (BA), French Certificate
University of Iowa
Iowa City, IA05.2029
High School Diploma -
Linn Mar High School
Marion, IA05.2025
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Cash handling accuracy
- Conflict resolution techniques
- Team collaboration aptitude
Interests
Timeline
Retail Assistant Lead
University of Iowa Housing and Dining
10.2025 - Current
Shift Manager
Quiznos
07.2022 - Current
Courtesy Worker
Fareway
07.2021 - 06.2022
Server Lead
Edison's Pub and Eatery
05.2021 - 12.2024
Bachelor of Science - Chemistry (BS), Music (BA), French Certificate
University of Iowa
High School Diploma -
Linn Mar High School