Gabriella Zuniga
Adair,IA
Summary
Dynamic Patient Care Technician with experience at Mercy One Medical Center, skilled in vital signs monitoring and patient advocacy. Proven ability to provide emotional support and ensure safety protocols, enhancing patient care quality. Bilingual and adaptable, I excel in fast-paced environments, fostering positive patient experiences and promoting health outcomes.
Overview
1
1
Language
4
4
years of professional experience
Work History
Patient Care Technician
Mercy One Medical Center
07.2025 - Current
- Assisted patients with bathroom needs, including emptying Foley catheters and colostomy bags.
- Supported patients during meals by assisting with eating and ordering.
- Monitored vital signs to ensure patient health and safety.
- Conducted blood sugar tests to manage diabetic care.
- Maintained cleanliness and organization of patient rooms.
- Transported patients to procedures and during discharge processes.
- Facilitated patient mobility, including transfers between bed, chair, and bathroom.
- Aided nurses with EKGs and bladder scans as necessary.
Ice Cream Server
Dairy Queen
04.2022 - 07.2025
- Provided exceptional customer service, ensuring positive experiences for all guests.
- Operated cash register accurately and efficiently during high-volume periods.
- Prepared and served a variety of ice cream products, maintaining quality standards.
- Trained new staff on product knowledge and customer interaction techniques.
- Managed inventory levels, restocking supplies to ensure smooth operations.
- Implemented process improvements, reducing wait times during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work area in compliance with health regulations.
Sales Associate
Lowes Home Improvment
06.2024 - 05.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels through regular stock checks and replenishment.
- Demonstrated product features and benefits to drive sales conversions.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Starbucks
09.2023 - 05.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Ensured cleanliness and organization of workstations, adhering to health standards.
- Engaged with customers to provide exceptional service and foster loyalty.
- Operated espresso machines and other equipment efficiently for beverage preparation.
- Maintained inventory levels, restocking supplies to meet demand during peak hours.
- Handled cash transactions accurately while providing a seamless checkout experience.
Education
High School Diploma -
Guthrie Center High School
Guthrie Center, IA05.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Adaptable
- Emotional support
- Active listening
- Acute care
- Safety protocols
- Patient advocacy
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Mercy One Medical Center
07.2025 - Current
Sales Associate
Lowes Home Improvment
06.2024 - 05.2025
Barista
Starbucks
09.2023 - 05.2024
Ice Cream Server
Dairy Queen
04.2022 - 07.2025
High School Diploma -
Guthrie Center High School