Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GABRIELLA GENESIS GARCIA ORTEGA

Represatative
Buffalo,NY

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Representative

Representaciones,3012c.a
03.2014 - 05.2021
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Documented and detailed calls and complaints using the call center's CRM database.
  • She adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • We have responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Public Administration

Instituto Universitario Antonio Jose De Sucre
Guarenas, Estado Miranda.
07.2014

Skills

  • Customer Service
  • Call Center Operations
  • Call Management
  • Customer Correspondence
  • Written and Oral Communication

Languages

Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

Representaciones,3012c.a
03.2014 - 05.2021

Bachelor of Science - Public Administration

Instituto Universitario Antonio Jose De Sucre

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