Gabriella Marie Sanchez
Santiago De Los Caballeros
Summary
Proactive and adaptable professional with extensive experience in medical billing and team leadership. Known for strong problem-solving abilities, attention to detail, and commitment to mentorship. Experienced in effectively coordinating projects, optimizing workflows, and support team development to improve operational performance and results.
Overview
11
11
years of professional experience
Work History
Senior Revenue Cycle Specialist/ Head of HR
O.B.S. Consulting D.R.
01.2018 - Current
- Perform proactive and strategic follow-ups on pending, unpaid, or delayed claims.
- Handle complex and high-dollar denials requiring advanced review.
- Identify underpayments, overpayments, recoupments, and missing payments.
- Ensure documentation is complete, accurate, and submitted within payer timelines.
- Escalate unresolved claims and implement strategies to reduce AR days.
- Serve as the first point of contact for junior staff.
- Track daily employee attendance for assigned team members.
- Review, document, and approve employee excuses and time-off requests in accordance with company policy.
- Communicate attendance issues or exceptions to management as needed.
Team Leader
Ilotech
Santiago De Los Caballeros
04.2016 - 09.2016
- Led team in executing daily operational goals to enhance productivity and efficiency.
- Developed training programs for new employees, fostering skill development and team cohesion.
- Streamlined workflows by implementing process improvements, resulting in reduced turnaround times.
- Mentored junior staff, providing guidance on best practices and technical skills.
Technical Support Representative
Data Vimenca
Santiago De Los Caballeros
08.2015 - 02.2016
- Resolved technical issues through remote troubleshooting and customer support interactions.
- Documented solutions in knowledge base for future reference and team training.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Trained new employees on software tools and customer service best practices.
Customer Service Representative
CCD Dominicana
Santiago De Los Caballeros
05.2015 - 08.2015
- Resolved customer inquiries using company CRM software, ensuring timely and accurate responses.
- Guided customers through product selection, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving service delivery efficiency.
Education
Psychology
Pontificia Universidad Catolica Madre Y Maestra
Santiago De Los CaballerosHigh School Diploma -
Instituto Iberia
Santiago De Los Caballeros06-2013
Skills
- Strong leadership presence with the ability to motivate, guide, and support team members in a fast paced work environment
- Excellent communication and interpersonal skills, able to collaborate the effectively with diverse teams and stakeholders
- Proactive, self-driven, and adaptable, with a strong willingness to learn and grow professionally
- Strong problem-solving and critical-thinking abilities, capable of making sound decisions with minimal supervision
- Detail-oriented, organized, and highly reliable
- Ability to manage multiple priorities while meeting deadlines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Revenue Cycle Specialist/ Head of HR
O.B.S. Consulting D.R.
01.2018 - Current
Team Leader
Ilotech
04.2016 - 09.2016
Technical Support Representative
Data Vimenca
08.2015 - 02.2016
Customer Service Representative
CCD Dominicana
05.2015 - 08.2015
Psychology
Pontificia Universidad Catolica Madre Y Maestra
High School Diploma -
Instituto Iberia