Gabrielle Anderson
Plano
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rooms Operations Voyager
Sheraton Dallas Hotel
Dallas
2024.01 - Current
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Handled guest complaints and issues, ensuring satisfactory resolution, and guest satisfaction.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Took the lead on the celebration committee, which was for the associates' birthdays.
- Took the lead on ordering uniforms for associates.
Restaurant Busser
First Watch Daytime Cafe
Plano
2016.07 - 2023.12
- Greeted customers and provided friendly customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
Guest Service Agent
Drury Plaza Hotel
Richardson
2023.05 - 2023.08
- Coordinated with internal departments to handle a wide range of guest needs.
- Spoke with guest to make conversation, answer questions or to respond to complaints.
- Managed guest check-in and check-out procedures, reservations and payments.
Education
Bachelor of Science - Hospitality Managment
University of North Texas
Denton, TX12.2023
Skills
Time management
Organization
Problem Solving
Attention to detail
Strong work ethic
Affiliations
- Dean's list- 2021/2022/2023
- Eta sigma Delta-2022
Certification
- Event Planning Intensive Course (EPIC)-2022
- CHIA: Certification in Hotel Industry Analytics-2023
Timeline
Rooms Operations Voyager
Sheraton Dallas Hotel
2024.01 - Current
Guest Service Agent
Drury Plaza Hotel
2023.05 - 2023.08
Restaurant Busser
First Watch Daytime Cafe
2016.07 - 2023.12
Bachelor of Science - Hospitality Managment
University of North Texas