Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Gabrielle Anderson

Plano

Overview

10
10
years of professional experience
1
1
Certification

Work History

Rooms Operations Voyager

Sheraton Dallas Hotel
Dallas
2024.01 - Current
  • Coordinated with other departments to ensure smooth operations during overnight shifts.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Handled guest complaints and issues, ensuring satisfactory resolution, and guest satisfaction.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Took the lead on the celebration committee, which was for the associates' birthdays.
  • Took the lead on ordering uniforms for associates.

Restaurant Busser

First Watch Daytime Cafe
Plano
2016.07 - 2023.12
  • Greeted customers and provided friendly customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Processed payments via cash, credit card, and gift card and returned accurate coin and bills.

Guest Service Agent

Drury Plaza Hotel
Richardson
2023.05 - 2023.08
  • Coordinated with internal departments to handle a wide range of guest needs.
  • Spoke with guest to make conversation, answer questions or to respond to complaints.
  • Managed guest check-in and check-out procedures, reservations and payments.

Education

Bachelor of Science - Hospitality Managment

University of North Texas
Denton, TX
12.2023

Skills

Time management

Organization

Problem Solving

Attention to detail

Strong work ethic

Affiliations

  • Dean's list- 2021/2022/2023
  • Eta sigma Delta-2022

Certification

  • Event Planning Intensive Course (EPIC)-2022
  • CHIA: Certification in Hotel Industry Analytics-2023

Timeline

Rooms Operations Voyager

Sheraton Dallas Hotel
2024.01 - Current

Guest Service Agent

Drury Plaza Hotel
2023.05 - 2023.08

Restaurant Busser

First Watch Daytime Cafe
2016.07 - 2023.12

Bachelor of Science - Hospitality Managment

University of North Texas
Gabrielle Anderson