Gabrielle Baker
Denham Springs,LA
Summary
Customer service leader with extensive experience in team management and performance coaching. Expertise in problem-solving and workflow management enhances operational efficiency and fosters effective communication. Committed to delivering exceptional service and driving team success while improving customer relations and administrative quality.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor TEMP
CVS Specialty
10.2023 - Current
- Maintained team of high-performing agents
- Facilitated coaching sessions to enhance agent skills and performance
- Managed employee workflow to ensure operational efficiency
- Assessing and improving employees' performance
- Executed problem solving strategies to resolve issues
- Processed payroll for employees accurately
- Approving work hours
- Team meetings
- Continuum Global Solutions
Inbound Core Customer Service Representative
CVS Specialty
12.2021 - Current
- Advanced to Inbound Core Supervisor (TEMP) following several years in the CSR role.
- Monitored order statuses to ensure clients received timely and accurate updates.
- Processed insurance updates to keep client records current and reliable.
- Processed payments to facilitate smooth and efficient customer transactions.
- Prescription order scheduling
- Enrolling in refills programs
- Continuum Global Solutions
Education
HIGH SCHOOL diploma -
Broadmoor High School
Baton Rouge, LA05-2017
Skills
- Customer Service
- Communication
- Call Grading
- Technical Support
- Problem Solving
- Workflow Management
- Time Management
- Team Management
- Leadership
- Coaching
- Performance Assessment
- Payroll Management
- Attention to Detail
- Empathy
- Typing Speed (115 WPM)
- Passionate
Timeline
Customer Service Supervisor TEMP
CVS Specialty
10.2023 - Current
Inbound Core Customer Service Representative
CVS Specialty
12.2021 - Current
HIGH SCHOOL diploma -
Broadmoor High School