Gabrielle Balkcom
Macon,GA
Summary
Proven Public Safety Officer with extensive experience at Piedmont Macon North, adept in crisis management and de-escalation strategies. Demonstrates a strong commitment to safety, leveraging first aid certification and mental health awareness to enhance community well-being. Achieved significant reductions in incident rates through effective communication and emergency response skills.
Overview
11
11
years of professional experience
Work History
Public Safety Officer
Piedmont Macon North
09.2022 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolling facility throughout shift to maintain safety and security for employees and patients.
- Maintaining a Professional attitude through crisis situations and de escalating potential dangers within the hospital.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Crowd control
- Assisting Nursing staff with patients who are on 10-13 paper work by observing aggressive and combative behavior and de-escalating.
- conducting proper searches for contraband that could be potentially dangerous or cause harm within the facility or others.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Mental Health Technician
Piedmont Macon
02.2019 - 09.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living ADLS and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients progress, documenting changes in behavior and updating treatment plans accordingly.
Security Officer
Allied Universal Security Services/Piedmont Macon
03.2018 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Juvenile Correctional Officer
Milledgeville Youth Detention Center
01.2017 - 03.2018
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Level 5 facility with the most troubling youth in the eat.
- Assisted with crisis situation while on CERT Team responding to different facilities.
- Supervised youth's daily activities for school, meals, and recreation time.
- Improved facility safety by conducting thorough and consistent security checks.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and evidence.
- Was apart of the treatment to to give insight with each youth within the facility
Juvenile Correctional Officer
Macon Regional Youth Detention Center
12.2014 - 01.2017
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Traveled to different facilities throughout the State to help others facilities out.
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Restrained juvenile inmates when disturbances required physical intervention.
- Prepared reports to document incidents and violations.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Improved facility safety by conducting thorough and consistent security checks.
Juvenile Correctional Officer
Eastman YDC -Juvenile Justice Department
06.2013 - 12.2014
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
- Supervised inmates during meals, recreation and other activities.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
High School Diploma -
Rutland High School
MaconNo Degree - Surgical Technology
Central Ga Technical College
Skills
- De-escalation Strategies
- First Aid Certified
- Report Preparation
- Emergency Response
- Always Safe
- Taser Trained
- Cert (community emergency response team) trained
- Mental Health awareness
- phlebotomy
- Public Safety trained
- Critical thinking skills
- Physical Fitness
- Conflict de-escalation
- Safety Regulations
I love to run 5k marathons, play basketball, yoga
I love to work out
play basketball
run 5ks and do yoga
I love gardening and Journaling
Timeline
Public Safety Officer
Piedmont Macon North
09.2022 - Current
Mental Health Technician
Piedmont Macon
02.2019 - 09.2022
Security Officer
Allied Universal Security Services/Piedmont Macon
03.2018 - 04.2022
Juvenile Correctional Officer
Milledgeville Youth Detention Center
01.2017 - 03.2018
Juvenile Correctional Officer
Macon Regional Youth Detention Center
12.2014 - 01.2017
Juvenile Correctional Officer
Eastman YDC -Juvenile Justice Department
06.2013 - 12.2014
High School Diploma -
Rutland High School
No Degree - Surgical Technology
Central Ga Technical College
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