Gabrielle Borge-Citera
Fort Myers
Summary
Results-driven professional with extensive experience managing daily store operations. Known for effective mentoring and coaching, improving team skills, and enhancing customer satisfaction through strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Cellular Sales Verizon
North Fort Myers, FL
10.2023 - Current
- Assisted in managing daily store operations and team performance.
- Trained new staff on sales techniques and customer service protocols.
- Implemented visual merchandising standards to enhance product presentation.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Skills
- Problem-solving
- Customer service
- Customer experience
- Inventory control
- Store organization
- Team building and leadership
- Employee scheduling
- Mentoring and coaching
- Goals and performance
Timeline
Assistant Store Manager
Cellular Sales Verizon
10.2023 - Current