Gabrielle Burgess
Bloomingdale,IL
Overview
3
3
years of professional experience
Work History
WAITRESS
Buffalo Wild Wings
Bloomingdale, IL
04.2024 - 08.2024
- Greeted customers promptly and ensured accurate order taking to deliver exceptional dining experiences
- Collaborated with kitchen staff to manage meal preparation times and resolve food-related issues efficiently
- Upsold menu items and promotions, increasing sales and customer satisfaction
LIFEGUARD
Lifetime Fitness
Bloomingdale, IL
04.2024 - 08.2024
- Trained new lifeguards on safety protocols, rescue techniques, and pool regulations to ensure team readiness
- Enforced pool rules and regulations to maintain a safe and enjoyable environment for guests
- Provided first aid and CPR as needed, demonstrating strong situational awareness and quick decision-making skills
- Conducted routine safety checks of pool equipment and facilities to ensure proper functionality
PHONE GIRL
Italian Pizza Kitchen
Roselle, IL
03.2023 - 08.2023
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues
- Managed a high volume of incoming calls from customers, providing outstanding customer service with patience and positivity to establish excellent first impressions
- Provided new employees with voice and accent training to teach proper customer service
HOTEL FRONT DESK RECEPTIONIST
Hyatt Place
Schaumburg, IL
01.2022 - 06.2022
- Collaborated with team members to handle guest requirements from check-in through check-out
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
HOSTESS
Texas Roadhouse
Bloomingdale, IL
08.2021 - 04.2022
- Trained new hostess on customer service best practices and restaurant policies to maintain high service standards
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Accommodated special seating requests to enhance guest satisfaction
- Greeted customers warmly upon arrival and provided a friendly and warm presence through dining
Education
Business Management
Missouri University of Science And Technology
Rolla, MO05-2027
HIGH SCHOOL DIPLOMA -
Lake Park High School
Roselle, Illinois05-2023
Skills
- Social media coverage
- Excel
- Microsoft Office
- Time management
- Active listening
- Technical communication
- Teamwork
- Organization
- Content production
Affiliations
- Secretary of Student-Athlete Advisory Committee
- Member of the Missouri University of Science and Technology women's basketball team
- Member of the National Society of Black Engineers
Accomplishments
- Spirit of Excellence Student
- National Honor Society Member
- Captain of my high school basketball team
- Captain of the nationally ranked Illinois Elite club basketball team
Timeline
WAITRESS
Buffalo Wild Wings
04.2024 - 08.2024
LIFEGUARD
Lifetime Fitness
04.2024 - 08.2024
PHONE GIRL
Italian Pizza Kitchen
03.2023 - 08.2023
HOTEL FRONT DESK RECEPTIONIST
Hyatt Place
01.2022 - 06.2022
HOSTESS
Texas Roadhouse
08.2021 - 04.2022
Business Management
Missouri University of Science And Technology
HIGH SCHOOL DIPLOMA -
Lake Park High School
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