Gabrielle Castro
Lubbock
Summary
Customer service representative with a strong track record in problem-solving and complaint resolution. Expertise in building relationships and enhancing customer satisfaction through effective communication. Demonstrated adaptability in fast-paced environments, leading to improved customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo Center
Lubbock
04.2023 - Current
- Ensured service quality assurance by adhering to company protocols and procedures.
- Processed customer orders efficiently to ensure timely fulfillment and satisfaction.
- Managed customer inquiries effectively, providing clear and accurate information about services.
- Facilitated complaint resolution by actively listening to customer concerns and implementing solutions.
- Maintained a positive attitude while managing high volumes of customer interactions.
- Adapted to changing customer needs by quickly learning new service protocols.
Sales Representative
Lowes Home Improvment
Lubbock
05.2017 - 04.2023
- Conducted appliance and window treatment product demonstrations to educate customers on features and benefits of various home improvement items.
- Identified customer needs through active listening and tailored recommendations to meet those needs.
- Executed seasonal promotional campaigns to drive traffic and boost sales during peak shopping periods.
- Established rapport with customers to build long-term relationships and encourage repeat business.
Administrative Assistant
Office of the Attorney General
Lubbock
03.2014 - 04.2017
- Processed incoming correspondence, ensuring timely distribution to appropriate team members.
- Maintained electronic filing systems, improving retrieval times and document organization.
- Scheduled and facilitated paternity testing
Education
Associate of Applied Science -
South Plains College
Levelland, TX05-2015
Skills
- Order processing and service quality assurance
- Complaint resolution and customer advocacy
- Product knowledge and relationship management
Timeline
Customer Service Representative
Wells Fargo Center
04.2023 - Current
Sales Representative
Lowes Home Improvment
05.2017 - 04.2023
Administrative Assistant
Office of the Attorney General
03.2014 - 04.2017
Associate of Applied Science -
South Plains College