Gabrielle Chavez
Portales
Summary
Versatile professional with a proven track record at La Casa Family Health Center, excelling in billing discrepancies resolution and fostering interdepartmental collaboration. Demonstrated expertise in billing systems and software, coupled with exceptional customer service skills. Achieved significant improvements in billing accuracy and client satisfaction, showcasing a unique blend of technical proficiency and interpersonal effectiveness.
Overview
8
8
years of professional experience
Work History
Billing Specialist
La Casa Family Health Center
08.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Lead Admissions Clerk
La Casa Family Health Center
10.2020 - 08.2024
- Improved efficiency by organizing and maintaining admission records.
- Managed scheduling of admission appointments to improve workflow.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Monitored and helped other admissions clerks where needed
- Recorded audits on admission clerks
- Conducted end of day counting of money and performed cash deposits
Medical Assistant
La Casa Family Health Center
12.2018 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Elderly Caregiver
Beehive Homes Assisted Living
05.2017 - 09.2018
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Associate of Science - Psychology
Eastern New Mexico University
Portales, NM12-2025
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- HIPAA compliance
- Payment posting
- Denial management
Timeline
Billing Specialist
La Casa Family Health Center
08.2024 - Current
Lead Admissions Clerk
La Casa Family Health Center
10.2020 - 08.2024
Medical Assistant
La Casa Family Health Center
12.2018 - 10.2020
Elderly Caregiver
Beehive Homes Assisted Living
05.2017 - 09.2018
Associate of Science - Psychology
Eastern New Mexico University
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