Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Gabrielle Colleur

Hialeah,FL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Line 5
07.2024 - Current
  • Facilitated training sessions for new team members, enhancing onboarding process efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, with empathy, finding satisfactory resolutions for both customers and the company alike.
  • Managed collections process for delinquent accounts, ensuring compliance with legal regulations.
  • Analyzed payment histories to identify patterns and improve collection approaches.

Social Media Manager

The Lash Lounge
09.2021 - Current
  • Developed content focused on increasing both brand engagement and revenue.
  • Commented, liked and shared posts to increase visibility and engagement on various social platforms.
  • Developed new, creative methods to engage in social media spaces.
  • Identified opportunities, trends and features in social media space to keep organization competitive.

Assistant Manager

The Lash Lounge
10.2020 - Current
  • Selected, trained, and managed a high-performing team of sales associates to meet or exceed sales targets and weekly goals.
  • Resolved customer inquiries and complaints to restore satisfaction.
  • Implemented new sales techniques to meet profit and exceed goals.
  • Increased membership sales through high-quality engagement with leads and prospects.

Server

Fantasy Pizza
12.2019 - 06.2020
  • Company Overview: Left due to Covid-19
  • Handled multiple tables with high service quality.
  • Answered phones to take orders for customer pick up or delivery.
  • Trained new servers in restaurant procedures and customer service standards.
  • Used POS system to input orders and process payments.
  • Left due to Covid-19

FOH Team Member

PDQ
02.2019 - 01.2020
  • Resolved complaints regarding food quality, service, or accommodations.
  • Balanced cash drawers at shift beginning and end.
  • Chatted to customers for friendly and personalized service.

Education

Cosmetology -

Sheridan Technical College
Hollywood, FL

Charles W. Flanagan High School
Pembroke Pines, FL

Skills

  • Hiring and training
  • Sales management
  • Policy administration
  • Promotional planning
  • Staff development
  • Complex Problem-solving
  • Negotiation
  • Account management
  • Schedule oversight
  • Call center experience

Timeline

Customer Service Representative

Line 5
07.2024 - Current

Social Media Manager

The Lash Lounge
09.2021 - Current

Assistant Manager

The Lash Lounge
10.2020 - Current

Server

Fantasy Pizza
12.2019 - 06.2020

FOH Team Member

PDQ
02.2019 - 01.2020

Charles W. Flanagan High School

Cosmetology -

Sheridan Technical College

Similar Profiles

CREATE PROFILE
Gabrielle Colleur