Jayla Franswah
Tucker,United States
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
State Farm
06.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Talent Acquisition Specialist
Ross Stores
05.2016 - 06.2023
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Associate of Applied Science - Business Management (Human Resources Management)
Gwinnett Technical College
Lawrenceville, GASkills
- Pre-Employment Screening
- Employee Investigations
- New Hire Onboarding
- Employee Hiring
- Termination Documentation
- New Hire Orientation
- Training and Mentoring
- Recruitment Management
- Recruitment and Hiring
Timeline
Customer Service Representative
State Farm
06.2023 - Current
Talent Acquisition Specialist
Ross Stores
05.2016 - 06.2023
Associate of Applied Science - Business Management (Human Resources Management)
Gwinnett Technical College
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