Malaina Chapman
Hale,MI
Summary
Experience employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
08.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Army Recruiter
US Army
10.2013 - 01.2021
- Streamlined the recruitment process for greater efficiency, resulting in reduced time-to-hire and improved candidate experience.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Conducted thorough pre-screenings of applicants, ensuring only qualified individuals were advanced through the hiring process.
- Provided exceptional support to potential recruits throughout the enlistment process, answering questions and addressing concerns promptly and professionally.
- Developed customized presentations for various audiences, effectively showcasing the benefits of military service tailored to individual needs and aspirations.
- Maintained up-to-date knowledge of current military occupational specialties and prerequisites, providing accurate information to potential recruits during consultations.
- Facilitated smooth transition from civilian life into the military for new recruits by offering comprehensive guidance on training programs and career paths available within their chosen field.
Army Finance Representative
US Army
09.2005 - 10.2013
- Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
- Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
- Collaborated with finance team to ensure timely disbursements of incentives, special pays, and allowances.
- Reduced errors in payroll processing by implementing strict quality control measures and conducting regular audits.
- Organized training sessions for new Military Pay Technicians, equipping them with the necessary knowledge and skills to excel in their roles.
- Managed sensitive personal information with utmost confidentiality, adhering to privacy standards set forth by military guidelines.
Education
No Degree - Business Administration
Miami Dade College
Miami, FL06.2025
Skills
- Scheduling
- Complaint resolution
- Report Generation
- Data Entry
- Talent Acquisition
- Pre-Employment Screening
- Clerical Support
- Team motivation
- Self-Motivated Work Ethic
Timeline
Customer Service Representative
Social Security Adminstration
08.2021 - 02.2024
Army Recruiter
US Army
10.2013 - 01.2021
Army Finance Representative
US Army
09.2005 - 10.2013
No Degree - Business Administration
Miami Dade College