Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haevanle Satterfield

Arlington,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Specialize in emergency response coordination, communication management, and logistical planning. Excel in problem-solving, decision-making, and customer service, ensuring smooth operation and client satisfaction in challenging situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Westlake Services LLC
Dallas, TX
01.2023 - 06.2024
  • Answer Inbound Calls
  • Advising customers on their simple interest loans
  • Assisting with bill pay, online apps, payment arrangements, and collections.

Roadside Assistance Dispatcher

Iqor
Richardson, TX
02.2020 - 01.2023
  • Roadside Assistance
  • Mapping locations of customers
  • Scheduling & Routing service providers
  • Achieved consistently high call volumes of 75-100 per day.

Human Resources Specialist

Kohls Distribution Center
DeSoto, TX
05.2018 - 01.2020
  • I-9 Onboarding process
  • HR daily task ( Answering calls, check hr mailbox/voicemail/emails from warehouse staff , data entry, attendance and termination)
  • Provide initial contact and support for clients dealing with sensitive and confidential information relating to HR and employee relations activities. Partner with HR consultants, business partners and warehouse staff to investigate and resolve problems.

Teachers Assistant- Sped Paraprofessional

Arlington ISD
Arlington, TX
09.2016 - 05.2018
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Enforced rules regarding student conduct while promoting respect for diversity among classmates.
  • Assisted students with disabilities in completing daily activities and assignments.
  • Created individualized behavior plans for students with behavioral issues.
  • Utilized appropriate communication methods such as sign language and picture boards when necessary.
  • Provided one-on-one support to students with special education needs.

Education

High School Diploma -

Desoto High School
Desoto, TX
06-2012

Skills

  • Data Entry
  • Complaint resolution
  • Account updating
  • Call Management
  • Data Collection
  • Consultative Sales
  • Stress Tolerance
  • Route planning expertise
  • Emergency Management
  • Technical knowledge
  • De-Escalation Techniques
  • Organizational Development
  • Pre-Employment Screening
  • Project Management
  • Personnel engagement
  • Training development
  • Payroll completion
  • Customer Relations
  • Benefits Administration
  • Employee Retention
  • Social Skills Development
  • Disability Awareness
  • Classroom Organization
  • Special needs
  • Verbal and written communication
  • Proficient with [Technology]

Certification

  • Crisis Prevention intervention

Timeline

Customer Service Representative

Westlake Services LLC
01.2023 - 06.2024

Roadside Assistance Dispatcher

Iqor
02.2020 - 01.2023

Human Resources Specialist

Kohls Distribution Center
05.2018 - 01.2020

Teachers Assistant- Sped Paraprofessional

Arlington ISD
09.2016 - 05.2018

High School Diploma -

Desoto High School

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Haevanle Satterfield