Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
GABRIELLE COLLINS

GABRIELLE COLLINS

Iola

Summary

Dedicated equine professional bringing both heart and expertise to every corner of the industry. Diverse knowledge in health, nutrition, and reproduction, combined with e-commerce skills in merchandising, marketing, and product development. Committed to elevating like-minded businesses and organizations towards excellence, through a unique blend of practical industry knowledge and strategic business acumen.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Equine Product & Sales Specialist

TABcom, LLC
07.2021 - Current
  • Deliver exceptional service by assisting customers in navigating complex e-commerce platforms to ensure a seamless user experience
  • Handling product inquiries, order issues, and sensitive account information along with prompt follow-up to increase sales and overall customer retention
  • Managing multiple communication channels simultaneously through the live chat, voicemail, and phone call queue system
  • Submitting tickets for product details, website errors, and images as well as coordinating additional tasks across various internal departments for invoices, card declines, etc.
  • Maintaining a professional attitude while communicating with customers, vendors, dropshippers, and manufacturers

Equine Massage Therapist

Heart2Horse
06.2018 - Current
  • Handling various types of horses safely and properly during sessions
  • Demonstrating ethical practices and professional communication with clients
  • Managing scheduling, consent forms, financials, payments, and other duties as needed
  • Advertising on social media platforms such as Facebook to attract new and retain prior clients
  • Maintaining a professional presence in the local equine community by establishing connections with nearby equestrian facilities, professionals, and county 4-H clubs

Reproduction Assistant & Foaling Attendant

UWRF Equine Breeding Program
01.2021 - 05.2021
  • Complete daily and nightly management of equine breeding herd under professor Dr. Casie Bass by feeding, watering, cleaning, turnout, & proper handling of all 27 breeding stock
  • Managing daily broodmare pregnancy/foal checks and foal watch monitoring nightly from 7pm - 7 am
  • Performing foaling assistance, immediate dam/neonate assessment, and thorough record-taking
  • Utilizing various complex foaling and artificial insemination equipment and completing basic transrectal ultrasonography, blood and uterine cultures, and stallion/mare care
  • Maintaining a positive attitude and swift-decision making under stressful and emotional situations

Livestock Assistant

Shadow Ridge Ranch
09.2018 - 05.2021
  • Feeding, watering, and other maintenance duties on 70 acre farm consisting of Hereford cattle, chickens, Belgian draft horses, Quarter horses, and cattle dogs
  • Maintaining herd health by assisting with anthelmintics, vaccinations, artificial insemination and calving

Education

Bachelor's Degree - Animal Science-Equine Management

University of Wisconsin-River Falls
05.2021

High School Diploma - undefined

Waupaca High School
05.2017

Skills

  • Extensive equine retail & e-commerce expertise
  • Social media management & content creation
  • Professional written & verbal communication
  • Proficient in e-commerce platforms including Shopify, Ecometry, Elementool, LiveChat & Zoom Contact Center
  • Complex database training such as Antz & TIPS Intranet Portal
  • Precise & detail-oriented data entry
  • Proven organizational skills in virtual setting
  • Comprehensive understanding of equine market dynamics
  • Passion for crafting moments of meaning and inspiration within the horse world

Certification

Professional Certification in Human Trafficking Prevention & Intervention (Florida State University, 2023)


Equine Sports Massage Therapy Certification (Therasage EMC, 2018)

Timeline

Equine Product & Sales Specialist

TABcom, LLC
07.2021 - Current

Reproduction Assistant & Foaling Attendant

UWRF Equine Breeding Program
01.2021 - 05.2021

Livestock Assistant

Shadow Ridge Ranch
09.2018 - 05.2021

Equine Massage Therapist

Heart2Horse
06.2018 - Current

High School Diploma - undefined

Waupaca High School

Bachelor's Degree - Animal Science-Equine Management

University of Wisconsin-River Falls

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