Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gabrielle Cross

Harrisburg,MO

Summary

A reliable and motivated professional takes pride in excellent customer service. Adaptable with expertise in personnel development, team collaboration, and resolving issues. Ability to handle multiple responsibilities simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Server

Flat Branch Pub And Brewing
05.2022 - Current
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new hires on restaurant polices, procedures, and exceptional customer service standards.

Server

The Cheesecake Factory Restaurant
07.2021 - 04.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted team members by helping those who struggle during rush periods and picking up shifts for others.
  • Increased sales significantly by upselling higher-end products to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Lucky's Last Resort
05.2018 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped run operation of the night shift and collaborated with coworkers to successfully serve guests.

Education

Bachelor of Science - Plant Sciences

University of Missouri - Columbia
Columbia, MO
05.2025

Associate of Arts - General Studies

Moberly Area Community College
Moberly, MO
12.2021

Skills

  • Point of sale operation
  • Communication
  • Detail-oriented
  • Exceptional customer service

Additional Information

Experience as a farm hand at Cross Family Farms during summer of 2022.

Timeline

Server

Flat Branch Pub And Brewing
05.2022 - Current

Server

The Cheesecake Factory Restaurant
07.2021 - 04.2022

Server

Lucky's Last Resort
05.2018 - 05.2021

Bachelor of Science - Plant Sciences

University of Missouri - Columbia

Associate of Arts - General Studies

Moberly Area Community College

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Gabrielle Cross