Gabrielle D'Amour
Easthampton,MA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills
Overview
12
12
years of professional experience
Work History
Server/Bartender
Mulino's Restaurant
06.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Bishop's Lounge
07.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Arts - History
University of Massachusetts, Amherst
Amherst, MAAssociate of Science - Environmental Science
Holyoke Community College
Holyoke, MA05-2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Bartender
Bishop's Lounge
07.2017 - 03.2020
Server/Bartender
Mulino's Restaurant
06.2012 - Current
Bachelor of Arts - History
University of Massachusetts, Amherst
Associate of Science - Environmental Science
Holyoke Community College
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