Gabrielle Diaz
Minneapolis,MN
Summary
I am a highly professional, organized, detail oriented, respectful, efficient, and hardworking person who will put extensive effort into each minuet of the work day. I am passionate about cybersecurity, have knowledge in multiple aspects of the field, and will continue to pursue professional growth and skillsets. I would count it a privilege to work for your company and help protect your assets, by applying the best practices of cybersecurity, digital forensics, and physical security.
Overview
3
3
years of professional experience
Work History
Volunteer
Neighborhood Clients
02.2015 - 03.2018
- Diagnosed and executed resolution for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Removed Malware and Junk Files
- Restored Data Backups after Ransomware
- Updated OS Versions
- Set Up iPhones
- Set Up Gaming Consoles
- Set Up Home Security Products
- Set Up Computing Hardware
Technical Support Representative
Sykes - Microsoft Xbox
07.2016 - 10.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to various technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor of Science - Information Systems - Cybersecurity Concentration
University of Arkansas Grantham
Little Rock, AR10.2023
Associate of Arts - Criminal Justice
Grantham University
Lenexa, KS10.2021
High School Diploma -
St. Paul Victory Academy (Homeschool)
Woodbury, MN05.2015
Skills
- Videoconferencing
- Organizational Skills
- Application Support
- Business Impact Analysis (BIA)
- Disaster Recovery Plan (DRP)
- Business Continuity (BCP)
- Risk Assessment
- Microsoft Office
- Data Backups
- Restoring Data Images
- Anti-Virus/Anti-Malware Software
- Nessus Expert
- VM Ware
- Basics of Kali Linux Tools:
- Autopsy/Sleuth Kit
- Social Engineering Toolkit
- Wire Shark
- John the Ripper
- The Harvester
- Vi
- Nmap
- Encryption Tools and Protocols
- Xampp
- MySQL Workbench
- Physical Security
- Guest Network Wi-Fi Certificates
- Interpersonal Skills
- Documentation and Reporting
- Attention to Detail
- Tech-Savvy
- Analytical and Critical Thinking
- Remote Office Availability
- Dependable and Responsible
- Friendly, Positive Attitude
- Self-Directed
- TCP/IP
Additional Information
I am continuing to develop professionally, through learning new technology skills, considering graduate school, and studying for industry certifications such as: A+, Linux LFCA, Security +, GIAC, CEH, and CHFI.
Timeline
Technical Support Representative
Sykes - Microsoft Xbox
07.2016 - 10.2016
Volunteer
Neighborhood Clients
02.2015 - 03.2018
Bachelor of Science - Information Systems - Cybersecurity Concentration
University of Arkansas Grantham
Associate of Arts - Criminal Justice
Grantham University
High School Diploma -
St. Paul Victory Academy (Homeschool)
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