Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yvonne Sanchez Hernandez

Yvonne Sanchez Hernandez

Des Moines,IA

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

4
4
years of professional experience

Work History

Emergency Room and Youth Care Volunteer

UnityPoint Health
05.2024 - Current
  • - Assist emergency room staff with patient care by providing support in triage, transport, and patient communication
  • - Engage with youth patients to offer comfort and assistance, helping to manage a calming environment
  • - Collaborate with healthcare providers to support efficient and compassionate care
  • - Maintain confidentiality and adhere to all hospital protocols for patient safety and well- being

Case Manager

Oakridge Neighborhood Services
04.2024 - Current
  • - Manage a caseload of clients, providing personalized support and resources
  • - Conduct intake assessments, develop individualized service plans, and monitor client progress
  • - Coordinate with community resources and service providers to ensure comprehensive client care
  • - Facilitate workshops and support groups to address client needs and foster community engagement

Technology Specialist

TelloITS Solutions
08.2020 - Current
  • - Work with various software solutions to develop, implement, and maintain technology systems
  • - Collaborate with clients to assess their software needs and customize solutions accordingly
  • - Troubleshoot and resolve software issues, ensuring smooth operation and minimal downtime
  • - Provide technical support and training to users to enhance their software proficiency
  • - Stay updated with the latest industry trends and technologies to recommend improvements and innovations

Intern

Oakridge Neighborhood Services
01.2024 - 03.2024
  • - Assisted with case management tasks and supported senior case managers
  • - Conducted client intakes and maintained accurate records
  • - Supported the development and implementation of client service plans
  • - Participated in team meetings and contributed to program evaluations

Education

Associate Degree - Criminal Justice

Des Moines Area Community College
10.2024

Associate Degree - Human Services

Des Moines Area Community College
05.2024

High School Diploma -

Lincoln High School
05.2021

Skills

  • Performance Tracking
  • Needs Assessment
  • Referral Coordination
  • Patient support
  • Case Management
  • Individualized counseling
  • Customer Service
  • Videoconferencing
  • Service support
  • Systems Analysis
  • Technical Support

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Emergency Room and Youth Care Volunteer

UnityPoint Health
05.2024 - Current

Case Manager

Oakridge Neighborhood Services
04.2024 - Current

Intern

Oakridge Neighborhood Services
01.2024 - 03.2024

Technology Specialist

TelloITS Solutions
08.2020 - Current

Associate Degree - Criminal Justice

Des Moines Area Community College

Associate Degree - Human Services

Des Moines Area Community College

High School Diploma -

Lincoln High School
Yvonne Sanchez Hernandez