Gabrielle Diaz
East Berlin,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender Shift Manager
Altland House Hospitality Group
02.2022 - 10.2024
- RAMP Certification
- Serv Safe Certification
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served high customer volumes during special events, nights, and weekends.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Guest Sales Associate
European Wax Center
04.2018 - 01.2022
- Answering/ making phone calls
- Setting up appointments and reminding guests of company policies
- Selling company produces/Ongoing promotions
- Ensuring guests needs are met in a friendly and professional manner
- Microsoft 365
- Developed rapport with regular customers, resulting in repeat business and increased brand loyalty.
- Efficient restocking of merchandise to ensure availability of popular items for purchase.
- Provided assistance in training new team members, fostering a collaborative work atmosphere for improved productivity levels.
- Handled cash register transactions accurately, maintaining proper cash handling procedures at all times.
- Maintained a clean and organized store environment to create a positive shopping experience.
General Manager (GM)
Sonic Drive-In
01.2019 - 11.2019
- Serve Safe Cert
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Busser/Hostess
Olive Garden
10.2017 - 04.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Cashier/Drive Thru
McDonald's
03.2015 - 11.2015
- Handled cash registers and maintained accurate till balances at end of each shift.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Reduced wait times for customers with prompt order preparation and delivery.
Education
High school or equivalent -
Skills
- Guest Reception
- Event Coordination
- Proficient in Microsoft Word
- Appointment Coordination
- Restaurant Management
- Inventory Control
- POS
- Food Safety
- Hospitality
- Sales Experience
- Customer Service
Certification
ServSafe, 06/01/19, Present
Timeline
Server/Bartender Shift Manager
Altland House Hospitality Group
02.2022 - 10.2024
General Manager (GM)
Sonic Drive-In
01.2019 - 11.2019
Guest Sales Associate
European Wax Center
04.2018 - 01.2022
Busser/Hostess
Olive Garden
10.2017 - 04.2018
Cashier/Drive Thru
McDonald's
03.2015 - 11.2015
High school or equivalent -
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