Gabrielle Dixon
Horseheads,NY
Summary
Dedicated and versatile professional with a strong background in customer service, healthcare support, and marketing. Proven experience as a server, Certified Nursing Assistant (CNA), and patient advocate, demonstrating exceptional interpersonal skills and a commitment to enhancing patient experiences. Successfully transitioned to a Junior Marketing Associate role, utilizing communication and analytical skills to develop effective marketing strategies. Skilled at multitasking in fast-paced environments, building rapport with diverse populations, and driving results through teamwork and initiative.
Overview
7
7
years of professional experience
Work History
Jr. Marketing Associate
Compliance Solutions
06.2023 - 03.2024
- Enhanced customer engagement by personalizing email campaigns based on consumer behavior analysis.
- Coordinated trade show participation, increasing brand visibility and networking opportunities.
- Optimized landing pages for better user experience and increased conversion rates.
- Conducted market research to identify trends and inform marketing decisions.
Server
Texas Roadhouse
01.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nursing Assistant
Elcor Health And Rehabilitation Center
01.2019 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Full time/ Per Diem
Overnight Caseworker
Catholic Charities
08.2020 - 04.2021
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Primarily Weekends
Server
Ruby Tuesday
01.2017 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Master of Science - Healthcare Administration
Utica University
Utica, NY08-2024
Bachelor of Science - Psychology
Alfred University
Alfred, NY02-2022
Associate of Science - Humanities And Social Sciences
Corning Community College
Corning, NY05-2020
Skills
- Client Relationship Building
- PPC Campaigns
- CRM Management
- Creative Direction
- Case information confidentiality
- Highly effective communication
- Client Advocacy
- Exceptional customer service
- Cash Handling
- Guest Engagement
- HIPAA Compliance
- Direct Patient Care
Timeline
Jr. Marketing Associate
Compliance Solutions
06.2023 - 03.2024
Server
Texas Roadhouse
01.2021 - 05.2023
Overnight Caseworker
Catholic Charities
08.2020 - 04.2021
Certified Nursing Assistant
Elcor Health And Rehabilitation Center
01.2019 - 11.2021
Server
Ruby Tuesday
01.2017 - 12.2018
Master of Science - Healthcare Administration
Utica University
Bachelor of Science - Psychology
Alfred University
Associate of Science - Humanities And Social Sciences
Corning Community College
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