Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
DeliveryDriver

Gabrielle Downes

Front Royal,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Delivery Driver

Spark
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Server

On Cue Sports Bar and Grill
09.2023 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Camp Counselor Volunteer

4-h Youth Development Organization
07.2021 - 07.2025
  • Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
  • Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
  • Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
  • Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.

Server

Red Lobster Restaurant
12.2024 - 06.2025
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server, Host, Dishwasher

Soul Mountain Restraunt and Bar
06.2022 - 10.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Streamlined order-taking process to minimize wait times for diners.

Server

Ledo Pizza
01.2023 - 10.2023
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

High School Diploma -

Randolph Macon Academy
Front Royal

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Suggestive selling
  • Food safety
  • Customer feedback management
  • Server training
  • Calm demeanor

Accomplishments

  • Documented and resolved food service which led to creating a Food serving committee In my High school where 3-5 students would serve food for breakfast, lunch, and dinner. In the long run, students would get their food quicker while receiving volunteering hours.

Certification

  • Student Pilot Training - 2021-2025
  • AFJROTC, R-MA - 2021-2023
  • AIR FORCE C/ CADRE , R-MA - 2023-2025
  • Junior Miss Warren County, VA Pageants - 2022
  • Certified CPR, American Red Cross - 2023

Languages

German
Limited Working
English
Native or Bilingual

Timeline

Server

Red Lobster Restaurant
12.2024 - 06.2025

Delivery Driver

Spark
08.2024 - Current

Server

On Cue Sports Bar and Grill
09.2023 - 07.2025

Server

Ledo Pizza
01.2023 - 10.2023

Server, Host, Dishwasher

Soul Mountain Restraunt and Bar
06.2022 - 10.2024

Camp Counselor Volunteer

4-h Youth Development Organization
07.2021 - 07.2025

High School Diploma -

Randolph Macon Academy

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