Gabrielle Figueroa
Dale City
Summary
Experienced and dedicated Customer Service Representative with extensive experience providing assistance in a busy call center setting. Eager to use my wealth of experience to obtain employment in a Customer Service role. Excel in both team and alone environments.
Overview
7
7
years of professional experience
Work History
Housekeeping
Merry Maids
03.2024 - 03.2025
- Streamlined cleaning processes to enhance efficiency, resulting in noticeable improvements in turnaround time for room readiness.
- Executed thorough inspections of guest rooms, ensuring adherence to quality standards and delivering exceptional guest satisfaction.
- Monitored inventory levels of cleaning supplies, implementing a replenishment system that reduced waste and ensured continuous availability.
Housekeeping
Hilton Inn
Tampa
01.2022 - 02.2024
- Monitored and assessed cleaning schedules to identify inefficiencies, leading to measurable improvements in service delivery.
- Changing linens and making beds, Emptying and cleaning trash cans and disposing of recyclables.
- Demonstrated strong communication and interpersonal skills, fostering a positive work environment and enhancing team morale.
Benefits Claims Representative
Epic Health Services
Tampa
08.2020 - 01.2022
- Communicating with insurance agents and beneficiaries.
- Recording and maintaining insurance policy and claims information in a database system.
- Determining policy coverage and calculating claim amounts.
- Engage with new customers to determine their individual or family needs, and guide them through the entire enrollment process.
- Track customer data in our computerized system, observing all patient confidentiality laws and guidelines.
- Analyzed claims data to identify trends, leading to process enhancements that reduced claim processing errors and improved overall accuracy.
Healthcare Service Representative
OneTouch Direct
Tampa
03.2019 - 12.2020
- Provide assistance to members and/or providers regarding website registration and navigation.
- Greeting customers in a friendly, professional manner using the suggested script.
- Help members locate providers, understand their benefit plan.
- Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
- Advising members of outstanding co-payments.
- Providing members with the details of network providers.
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM).
- Streamlined member inquiries by effectively utilizing CRM, enhancing response accuracy and ensuring timely resolutions for client concerns.
Billing Representative
Concentrix
Tampa
05.2018 - 03.2019
- Input customer data and payments into billing system.
- Sent or emailed statements and notices of payments due.
- Answered customer inquiries regarding billing.
- Encouraged all customers to go paperless to save time and resources.
- Prepared annual reports of assigned customer accounts to superiors for review.
- Assist in the training of new Billing Representatives.
- Reported all customers with accounts past due for 6 months or longer without explanation.
Education
High School -
Gary Adult High School
Tampa, FL05.2018
Skills
- Customer Service
- Time Management
- Microsoft Word
- Microsoft Excel
- Documentation Review
- Cleaning processes
- Customer service
- Basic housekeeping
- Housekeeping and organization
- Data Entry
- Claims Processing
- Healthcare
- Problem Solving
- Insurance
- CRM
- Analytical Thinking
- Team Collaboration
- Conflict Resolution
- Attention to Detail
Timeline
Housekeeping
Merry Maids
03.2024 - 03.2025
Housekeeping
Hilton Inn
01.2022 - 02.2024
Benefits Claims Representative
Epic Health Services
08.2020 - 01.2022
Healthcare Service Representative
OneTouch Direct
03.2019 - 12.2020
Billing Representative
Concentrix
05.2018 - 03.2019
High School -
Gary Adult High School