Gabrielle Flores
Mansfield
Summary
Detail-oriented customer service representative with expertise in appointment scheduling and policy adherence. Demonstrates a commitment to fostering trust and confidence among patients while efficiently managing data entry and communication between healthcare teams.
Overview
12
12
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet Health Care
06.2021 - Current
- Identify and understand customer needs; quickly gain customer trust and confidence
- Used communication and multitasking skills while working on 2 screens.
- Worked on different healthcare systems epic and medent
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
Patient Advocate
Whole Womans Health
08.2020 - 05.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduler
Lineage Logistics LLC
06.2017 - 07.2020
- Coordinated scheduling for inbound and outbound shipments, optimizing resource allocation and workflow efficiency.
- Managed daily transportation logistics, ensuring timely deliveries and adherence to operational guidelines.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Deputy County Clerk
Tarrant County County Clerk's Office-Criminal
05.2017 - 11.2017
- Oversaw daily operations of criminal records management and processing workflows.
- Ensured accuracy in data entry and maintained integrity of public records database.
- Collaborated with law enforcement agencies to streamline information sharing processes.
- Conducted regular audits of records management practices to ensure compliance with legal standards.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
- Improved office efficiency by streamlining document filing systems and implementing electronic recordkeeping.
- Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
Customer Service Representative
Best Buy
08.2016 - 09.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on company policies and best practices for customer engagement.
- Collaborated with team members to maintain a clean, organized, and welcoming retail environment.
- Led initiatives to streamline checkout processes, reducing wait times for customers.
- Supervised cash handling processes to ensure compliance with company policies.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Head Cashier Supervisor
The Home Depot Inc
06.2014 - 06.2016
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Developed staff schedules to optimize coverage during peak hours, improving service efficiency.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Conducted regular audits of vault inventory to maintain accuracy and integrity.
- Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
- Received and counted incoming transfers from armored car services.
Education
High School Diploma -
Paschal High School
06-2012
Skills
- HIPAA compliance
- Appointment scheduling
- Data entry proficiency
- Policy adherence
- Healthcare industry
- Record maintenance
- Multitasking and organization
- Customer service
- EMR
- Patient registration
Timeline
Healthcare Customer Service Representative
Carenet Health Care
06.2021 - Current
Patient Advocate
Whole Womans Health
08.2020 - 05.2021
Scheduler
Lineage Logistics LLC
06.2017 - 07.2020
Deputy County Clerk
Tarrant County County Clerk's Office-Criminal
05.2017 - 11.2017
Customer Service Representative
Best Buy
08.2016 - 09.2017
Head Cashier Supervisor
The Home Depot Inc
06.2014 - 06.2016
High School Diploma -
Paschal High School