Gabrielle Ford
Fresno,CA
Summary
I am seeking to obtain a position in a company that challenges the status quo. Always exploring ways to apply my leadership skills where they are needed best. Pursuing new ways to expand my knowledge and pushing my experience to limits that challenge me is what I believe in. In addition, I know I will become an amazing asset to your company through hard work, perseverance and dedication.
Overview
16
16
years of professional experience
Work History
Bakery Manager
Chukchansi Gold Resort & Casino
03.2022 - Current
- Managed nightly sales totals
- Handled and submitted incoming sales calls
- Enforced company policies and procedures
- Managed all team members
- Trained Supervisors on job duties and descriptions
- Responsible for inventories ordering and menu maintenance upkeep
- Responsible for documentation and disciplinary actions.
- Orchestrated positive customer experiences by overseeing every area of training operations.
- Used Excel to record ordering data and created organization and room storage system.
- Trained supervisors in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed P&L strategies to drive bakery sales and optimize profits.
- Educated staff on building customer relations and handling difficult customers and challenging situations.
Assistant Beverage Manager/ Venue Manager
Chukchansi Gold Resort & Casino
11.2021 - 03.2022
- Directly supervises beverage service staff
- Planning, assigning, and directing work
- Appraising performance
- Rewarding and disciplining team members
- Addressing complaints and problem resolving
- Safely Upholding companies policies and procedures
- Alcohol knowledgeable
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Managed opening and closing of multiple restaurants and bars
Supervisor
Starbucks
09.2016 - 09.2021
- Providing excellent customer service
- Cash handling key holder
- Closing/ Opening store
- Providing safe and friendly work environment for both customers and employees
- Upholding store policy
- Running store operations effectively in fast pace environment
- Managed inventory and fulfilled orders in a timely manner
- Responsible for upholding health and safety standards
- Implement marketing and sales strategies to increase store profitability
- Partner development and team building
- Trained, developed, and supervised employees
- Organized store pars and schematics
- Manipulated IMS to improve product wastes
Eyelash Extension Technician
PathetikBeauty Co
02.2015 - 06.2016
- Cash handling
- Prep and clean work station
- Providing friendly service
- Booking appointments
- Upholding safe environment
Shift Manager/Key Holder
Taco Bell
03.2008 - 09.2014
- Cashier
- Shift manager
- Deposit drops
- Key handling
- Supervising employees
- Handling customer complaints
- Successfully running store operations
- Experience analyzing financial reports
Education
High - undefined
Mclane High School
Fresno, CASkills
- Food preparation
- Inventory control
- Hospitality
- Coffee knowledgeable
- Customer service
- Operational, Planning, Organizational skills
- Communication skills
- Certified Barista Trainer
Additional Information
- Authorized to work in the US for any employer, Willing to relocate to Clovis, CA or Fresno
Timeline
Bakery Manager
Chukchansi Gold Resort & Casino
03.2022 - Current
Assistant Beverage Manager/ Venue Manager
Chukchansi Gold Resort & Casino
11.2021 - 03.2022
Supervisor
Starbucks
09.2016 - 09.2021
Eyelash Extension Technician
PathetikBeauty Co
02.2015 - 06.2016
Shift Manager/Key Holder
Taco Bell
03.2008 - 09.2014
High - undefined
Mclane High School