Gabrielle Fraser
Honeygrow
Sterling Heights,MI
1
Certification
6
years of professional experience
Highly motivated individual with years of experience leading teams, delivering results and exceeding expectations. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Brings fresh perspective and strong commitment to quality and success, while being recognized for adaptability and proactivity in delivering effective solutions.
Work History
Service Manager
6 Months- Oversee daily food service operations, ensuring compliance with health and safety standards.
- Resolve customer complaints in professional and timely manner.
- Manage inventory control processes, reducing waste through efficient stock management.
- Train and supervise new staff of over 40 to enhance customer service skills and comply with food safety standards.
- Maintain effective supply levels by monitoring and reordering food stock and dry goods.
- Promote a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Oversee balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Staff Supervisor
3 Years- Worked the two busiest days in location history, November 29th, 2024 ($35,933 at box office) and November 30th, 2024 ($33,859 at box office).
- Trained 100+ staff across three locations since promotion to supervisor, enhancing team capability.
- Oversee daily operations of business, ensuring smooth workflow and completion of tasks by staff.
- Increased team productivity by implementing efficient workflows and establishing clear expectations.
- Resolve conflicts among team members promptly.
- Develop staff skills through training programs.
- Evaluated staff performance and provided coaching.
- Recommended improvements to business systems and procedures to meet changing demands effectively.
- Handle emergency situations calmly, following established protocols to ensure patron safety.
Concessionist & Usher
4 Years 3 Months- Complete transactions with point of sale terminals.
- Able to promptly address questions and concerns regarding menu items, prices, or ingredients.
- Adapt quickly to menu changes or promotional offerings.
- Maintain safe handling procedures for concessions.
- Maintain proper handling of alcoholic beverages according to location licensing and Michigan law.
- Greet and provide customers with knowledgeable service.
- Maintain a clean and organized venue.
- Perform serving, cleaning and inventory stocking.
- Optimize product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
- Surveil building to verify guest adherence to safety rules.
- Demonstrate adaptability by taking on additional responsibilities during high-volume events.
New Theatre Project, Tennessee
1 Month- Assisted in opening new location for Phoenix Theatres chain, contributing to successful launch.
- Trained and monitored performance of 30 ushers, concessionists, and supervisors to ensure high service standards.
- Established inventory counting process to improve accuracy and streamline operations.
- Demonstrated respect, friendliness and willingness to help when needed.
Dolby Atmos Project
1 Month- Maintained a clean and organized worksite, ensuring minimal disruption to daily business operations.
- Streamlined communication between crew members.
- Solved problems while adhering to project specifications.
- Followed instructions and safety protocols.
- Provided labor support to carpenters and electricians.
- Moved and cleared debris from work sites to dispose of.
- Removed seats, speakers, film screens, and paneling from theatres.
- Unloaded, lifted, and transported large items up to 300lbs such as speakers and seats to designated areas.
- Performed thorough cleaning of theaters once installation was complete.
New Theatre Project, Ohio
- Aided in opening a new location for the Phoenix Theatres chain from March 8th, 2023 through March 20th, 2023.
- Trained a staff of about 25 concessionists, ushers, and supervisors on the expectations held by corporate.
- Exercised leadership capabilities by motivating others.
- Cultivated interpersonal skills by building positive relationships with others.
Insider
1 Year 5 Months- Worked effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and memorized over 20 menu items and specials.
- Trained over 5 staff members on store expectations.
- Operated pizza oven and kitchen equipment safely.
- Made pizzas with right ingredients utilizing recipe-directed amounts.
- Developed strong time management skills without compromising quality.
- Followed and upheld food safety and sanitation guidelines.
Education
Bachelor of Fine Arts - Theatrical Lighting and Scenic Design
- Warrior Award Scholarship recipient.
- Relevant Coursework: Technical Communications.
- Decided to stop pursuing this major due to dissatisfaction with the program.
Skills
Training and mentoring
Staff development & discipline
Effective verbal and written communication
Department organization
Customer service
Attention to detail
Problem-solving
Adaptability
Projects
New Restaurant Opening, Honeygrow
April 17th, 2026 - May 1st, 2026 | Rochester Hills, Michigan
- Aided in opening a new location for the Honeygrow chain.
- Set up establishment in order to be prepared for training incoming team members.
- Trained a staff of over 40 team members on how to prep, mise, cook, and serve food according to Honeygrow standards.
- Worked shifts up to 12 hours to ensure training was completed within time constraints.
New Theatre Opening, Phoenix Theatres
March 8th, 2023 - March 20th, 2023 | Defiance, Ohio
- Aided in opening a new location for the Phoenix Theatres chain.
- Trained a staff of about 25 concessionists, ushers, and supervisors on the expectations held by corporate.
- Exercised leadership capabilities by motivating others and cultivated interpersonal skills by building positive relationships.
May 29th, 2025 - June 2nd, 2025 | Clarksville, Tennessee
- Aided in opening a new location for the Phoenix Theatres chain.
- Continued training and monitoring the performance of a staff of 30 ushers, concessionists, and supervisors.
- Helped establish process for counting inventory.
- Demonstrated respect, friendliness and willingness to help when needed.
Dolby Atmos Installation, Phoenix Theatres
September 2023 - October 2023
- Maintained a clean and organized worksite, ensuring minimal disruption to daily business operations.
- Streamlined communication between crew members.
- Solved problems while adhering to project specifications and following safety protocols.
- Provided labor support to carpenters and electricians.
- Removed seats, speakers, film screens, and paneling from theatres.
- Unloaded, lifted, and transported large items up to 300lbs such as speakers and seats to designated areas.
- Performed thorough cleaning of theaters once installation was complete.
Certification
- StateFoodSafety Food Manager Certified - July 16th, 2026
- Michigan TIPS Concessions Certified - September 23rd, 2025
Timeline
Service Manager
Honeygrow
02.2026 - CurrentRead More
New Theatre Project, Tennessee
Phoenix Theatres
05.2025 - 06.2025Read More
Dolby Atmos Project
Phoenix Theatres
09.2023 - 10.2023Read More
Staff Supervisor
Phoenix Theatres
03.2023 - 03.2026Read More
New Theatre Project, Ohio
Phoenix Theatres
03.2023 - 03.2023Read More
Concessionist & Usher
Phoenix Theatres
12.2021 - 03.2026Read More
Insider
Hungry Howies
06.2020 - 11.2021Read More
Wayne State University
Bachelor of Fine Arts from Theatrical Lighting and Scenic Design
Read More