GABRIELLE GALASSO
Seguin,TX
Summary
Detail-oriented and highly organized administrative professional with a strong background in customer service and front-facing roles. Currently pursuing Medical Billing & Coding training, with a solid understanding of healthcare operations, insurance processes, and compliance. Actively working toward a Payroll Professional Certification, gaining expertise in payroll processing, data accuracy, and financial tracking. Recognized for strong communication, attention to detail, and the ability to thrive in fast-paced, high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Curbside Partner
H-E-B
New Braunfels
01.2023 - Current
- Deliver high-quality customer service by accurately processing online grocery orders while ensuring strict quality control and inventory accuracy.
- Resolve customer inquiries regarding order substitutions, inventory availability, and service concerns through professional and effective communication.
- Maintain organizational efficiency and workflow accuracy within a high-volume, fast-paced retail environment.
- Collaborate with team members to consistently exceed performance metrics and daily operational objectives.
- Facilitate seamless transactions and ensure peak customer satisfaction throughout the order fulfillment and pickup process.
Insurance Representative
Farmers Insurance
San Antonio
01.2021 - 01.2023
- Advised clients on policy inquiries, provided comprehensive coverage explanations, and executed account updates with precision.
- Streamlined insurance application processing while maintaining accurate and confidential records in strict compliance with data privacy regulations.
- Delivered professional customer support and relationship management via telephone and in-person consultations.
- Educated clients on diverse coverage options, complex billing structures, and policy modifications to ensure informed decision-making.
- Maintained strict adherence to corporate standards, regulatory compliance, and confidentiality requirements for all sensitive client data.
Education
Some College (No Degree) - Medical Bill And Coding
Penn Foster College
Texas City, TX11.2026
High School Diploma -
Holmes High School
San Antonio06.2013
Skills
- Organizational & Time Management
- Multitasking
- Team Collaboration
- Problem-Solving
- Adaptability
- Professional Communication
- Medical Billing & Coding (In Progress)
- Customer relationship building
- Payroll Professional Certification (In Progress)
- Performance analysis
- Strategic planning
- Conflict resolution
- Workflow optimization
- Building trust and relationships
- Organization and administration
- Judgement and decision making
- Microsoft office and Docusign
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
Medical Bill And Coding (In Progress)
Payroll Professional ( In Progress)
Timeline
Curbside Partner
H-E-B
01.2023 - Current
Insurance Representative
Farmers Insurance
01.2021 - 01.2023
Some College (No Degree) - Medical Bill And Coding
Penn Foster College
High School Diploma -
Holmes High School