Gabrielle Gamble
Charlotte,NC
Summary
Detail-oriented Human Resource Benefits Specialist with 10 years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies.
Overview
9
9
years of professional experience
Work History
Benefits Coordinator
Genpak, LLC
Charlotte, NC
01.2022 - 04.2024
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Led weekly open enrollment question and answer session with employees on benefit program updates.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Prepared reports for upper management detailing the costs associated with various employee benefit plans.
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
- Conducted employee orientations to explain benefits programs.
- Responded to inquiries from current and former employees regarding their benefits package.
Benefits Solutions Specialist
ADP
Charlotte, NC
09.2017 - 12.2022
- Oversaw and facilitated the process of Comprehensive Benefit client configuration set-up
- Guaranteed preparedness of platform configuration for facilitating clients in their yearly enrollment tasks.
- Developed and modified plans as necessary.
- Collaborated with ADPR group to configure files for smooth transition from ADP to vendor portal.
- Rectified file errors following the submission of files for re-submission.
- Resolved customer account and billing problems.
ACA Implementation Specialist
ADP
Charlotte, NC
01.2015 - 01.2016
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Resolved over 100 calls daily by solving problems and providing customer care.
- Created client rapport to grow profitability.
Education
Associate of Applied Science - Business Admisinistration
University of Phoenix
Tempe, AZ06-2015
Skills
- Proficient in MS, Excel
- Benefits Explanation
- New employee orientations
- Relationship Building
Custom
- Coordinated Wellness Week, On-site Blood Drives & On-Site Medical Assistance for employees overall health
Timeline
Benefits Coordinator
Genpak, LLC
01.2022 - 04.2024
Benefits Solutions Specialist
ADP
09.2017 - 12.2022
ACA Implementation Specialist
ADP
01.2015 - 01.2016
Associate of Applied Science - Business Admisinistration
University of Phoenix
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