Gabrielle Garcia
ZAPATA,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Z Wings Grill and Bar LLC
Zapata, TX
02.2016 - Current
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Resolved problems or concerns to satisfaction of involved parties.
Advisor II
Health and Human Services Commission, HHSC
Zapata, TX
07.2022 - 07.2024
- Gathered, organized and analyzed information to support written reports.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
Dispatcher
GLR hotshot services
Zapata, TX, 78076
01.2019 - 03.2021
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
Education
High School Diploma -
Zapata High School
Zapata, TX07.2015
Skills
- Customer service best practices
- Restaurant operations management
- Employee recruitment expertise
- Staff development talent
- Hiring and training
- Customer-oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Customer Service
- Multitasking and Prioritization
- Understanding Customer Needs
- Call Documentation
Timeline
Advisor II
Health and Human Services Commission, HHSC
07.2022 - 07.2024
Dispatcher
GLR hotshot services
01.2019 - 03.2021
Restaurant Manager
Z Wings Grill and Bar LLC
02.2016 - Current
High School Diploma -
Zapata High School
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