Christina Thomas
Summary
Skilled professional with experience at Chrysler Dodge Jeep Ram, excelling in customer relationship management and quality assurance. Recognized for improving service delivery through strong communication and multitasking skills, consistently achieving operational objectives and fostering positive client relationships. Focused on promoting team success and enhancing customer experiences.
Overview
12
12
years of professional experience
Work History
Waitress
Buffalo Wild Wings Bar and Grill
Farmington, MO
07.2025 - Current
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
Cashier/Assistant Manager
Sudden Service Inc
Nashville, TN
07.2024 - 03.2025
- Monitored cashiers to ensure transaction accuracy and adherence to company policies.
- Processed customer payments using credit cards and cash efficiently.
- Conducted quality assurance checks for correct pricing and labeling of products.
- Identified theft risks by observing suspicious activities in store environment.
- Resolved customer disputes promptly while following established company protocols.
- Verified age requirements for alcohol or tobacco purchases during transactions.
- Recruited, trained, and supervised staff, providing necessary support and guidance.
- Maintained strong relationships with peers and management to enhance collaboration.
Maintenance Crew Member
Maintenance Department for State of Tennessee
Nashville, TN
10.2016 - 06.2024
- Performed inspections of building systems to identify needed repairs or replacements.
- Repaired minor carpentry, electrical, and plumbing issues to restore functionality.
- Maintained compliance with safety standards by ensuring safe workspace conditions.
- Executed routine maintenance checks on machinery to prevent breakdowns.
- Operated hand tools and power tools effectively for various repair tasks.
- Updated maintenance records regularly to track repairs and costs accurately.
- Assisted with installing electrical systems during remodeling projects as needed.
- Implemented troubleshooting techniques to resolve mechanical issues efficiently.
Service Operations Manager
Chrysler Dodge Jeep Ram
Rogersville, TN
01.2014 - 08.2016
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
Graduate Certificate - Mechanical Engineering
American Design Drafting Association
Bledsoe, TN06-2017
Some College (No Degree) - Elementary School Teaching
Northeast State Community College
Blountville, TNSkills
- Customer relationship management
- Quality assurance
- Effective communication
- Point-of-sale operation
- Strong multitasking
- Verbal and written communication
- Team collaboration
- Service prioritization
References
References available upon request.
Timeline
Waitress
Buffalo Wild Wings Bar and Grill
07.2025 - Current
Cashier/Assistant Manager
Sudden Service Inc
07.2024 - 03.2025
Maintenance Crew Member
Maintenance Department for State of Tennessee
10.2016 - 06.2024
Service Operations Manager
Chrysler Dodge Jeep Ram
01.2014 - 08.2016
Graduate Certificate - Mechanical Engineering
American Design Drafting Association
Some College (No Degree) - Elementary School Teaching
Northeast State Community College
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