Three years of restaurantexperience
Gabrielle Garcia
Rancho Cucamonga,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Work History
Restaurant Hostess
Johnny Carino's
03.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
To-Go Specialist
Olive Garden
11.2023 - 01.2024
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Office Assistant
National Flooring Products
02.2019 - 08.2019
- I organized and arranged files, I up kept our social marketing on our social media platforms
- I set up and organized the showroom; showcases
- I set up our company's tile kits, and blueprints
- Contact : Christina Mejia 951-987-9052
Volunteer/Aid
Therapeutic Learning Center (TLC)
03.2018 - 04.2019
- I was a volunteer/aid at TLC serenity kids and I aided the kids with special needs
Education
High School - undefined
Lee V. Pollard High School
Corona, CA06.2020
Skills
- Great communication skills
- Willing to learn
- Organizing skills
- Friendly
- Team player
Certification
American Red Cross CPR/First Aid, 11/01/19, 11/01/19
Accomplishments
American Red Cross CPR/First Aid course, 11/01/19, 11/01/19
Hobbies and Interests
- Hiking
- Bike riding
- Music
- Camping
Timeline
To-Go Specialist
Olive Garden
11.2023 - 01.2024
Restaurant Hostess
Johnny Carino's
03.2022 - Current
Office Assistant
National Flooring Products
02.2019 - 08.2019
Volunteer/Aid
Therapeutic Learning Center (TLC)
03.2018 - 04.2019
High School - undefined
Lee V. Pollard High School
American Red Cross CPR/First Aid, 11/01/19, 11/01/19
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