Gabrielle Garcia
Minot
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, excelling in pharmacy operations and patient confidentiality. Proven ability to resolve complex billing issues and optimize workflows, enhancing efficiency. Skilled in drug inventory control and staff development, fostering a collaborative environment to ensure exceptional customer service and accurate medication management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
ExactCare Pharmacy
10.2023 - 06.2025
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Senior Certified Pharmacy Technician
Walgreens
07.2021 - 10.2023
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assistant Manager
Journeys Shoes
02.2020 - 06.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
High School Diploma -
Brownfield High School
Brownfield, TX05-2019
Skills
- Point of sale systems proficiency
- HIPAA
- Proper labeling procedures
- Drug security
- Pharmacy operations
- Patient confidentiality
- Insurance confirmation
- Drug storage procedures
- Updating medication histories
- Pharmacy and customer records management
- Pharmacist support
- Prescription labeling
- Problem-solving skills
- Manual and automated medication dispensing
- Intravenous admixture preparation
- Prescription management
- Prescription verification
- Staff development
- New hire onboarding
- Workflow optimization
- Proper labeling
- Record keeping
- Drug inventory control
- HIPAA regulations
- Insurance verification
- Refill requests
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
ExactCare Pharmacy
10.2023 - 06.2025
Senior Certified Pharmacy Technician
Walgreens
07.2021 - 10.2023
Assistant Manager
Journeys Shoes
02.2020 - 06.2020
High School Diploma -
Brownfield High School