Gabrielle George
Marrero,LA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Curbside
Copeland's Of New Orleans Restaurant Group
Harvey, LA
05.2024 - 11.2024
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Associate
Dollar General
Marrero, LA
01.2023 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier/Retail Merchandiser
Marshalls
Harvey, LA
11.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2023
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Reading comprehension
- Brand representation
- Order accuracy
- Cross-selling strategies
- Flexibility
- Upselling products
- Customer service
- Attention to detail
- Upbeat and outgoing attitude
- Planning and organization
- Decision-making
- Product knowledge
- Documentation and reporting
- Flexible schedule
- Sales expertise
- Verbal and written communication
- Accurate money handling
Timeline
Curbside
Copeland's Of New Orleans Restaurant Group
05.2024 - 11.2024
Associate
Dollar General
01.2023 - 05.2024
Cashier/Retail Merchandiser
Marshalls
11.2021 - 12.2022
High School Diploma -
John Ehret High School