Gabrielle Gray
Houston,TX
Summary
Dedicated professional with a versatile background in customer service and administrative roles. Known for strong teamwork and effective communication skills, contributing to seamless operations and enhanced client satisfaction.
Overview
11
11
years of professional experience
Work History
Teacher /Receptionist Administrator
Bergen-Lafayette Montessori School
Jersey City, New Jersey
10.2021 - 03.2026
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Supported administrative team with document preparation and filing tasks.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Opperations Associate-Contactor
MY JC REALTY
Jersey City, NJ
10.2022 - 06.2023
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Organized and maintained files of supervisor's correspondence and records following up on pending matters
- Scheduled appointments and made arrangements for meetings
- Managed physical and digital files, developed spreadsheets and updated reports to coordinate project materials.
Support Specialist-Seasonal
Michaels Craft Store
Linden, NJ
12.2020 - 03.2021
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Classified and summarized financial data to compile and enter in financial records
Warehouse Stocker - Seasonal
Amazon
Staten Island, New York
06.2020 - 08.2020
- Assisted in unloading shipments and verifying accuracy of received products.
- Organized stock on shelves to ensure easy access for fulfillment teams.
- Conducted regular inventory counts to ensure stock levels were accurate and up-to-date.
- Collaborated with team members to optimize workflow and meet daily stocking goals.
Front Desk Receptionist
Bergen Beach Youth Organization
Brooklyn, NY
12.2016 - 12.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared special reports, gathering and summarizing data
- Input customer data into reservation systems and updated to reflect room changes.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
Customer support/Cashier - Seasonal
Forever 21
Brooklyn, New York
11.2018 - 01.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Supported inventory management by restocking merchandise as needed on the sales floor.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained a clean and organized checkout area to enhance customer experience.
Cashier/Cash Office Associate - Seasonal
Target
Brooklyn, New York
06.2017 - 08.2017
- Processed daily cash reconciliations and prepared bank deposits efficiently.
- Managed cash office operations and ensured compliance with company policies.
- Maintained accurate cash register balances throughout shifts.
- Provided excellent customer service to enhance shopping experience.
Visual Merchandising Assistant
Gap
New York, New York
06.2016 - 06.2017
- Designed visually appealing merchandise displays to enhance customer engagement.
- Maintained accurate records of stock levels, ordering additional supplies as needed.
- Created and maintained attractive window displays to draw customers into the store.
- Updated pricing information regularly based on changes in market conditions.
Sales Associate - Seasonal
Aeropostale
New York, New York
11.2014 - 01.2015
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Trained new associates on operational procedures and customer engagement techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed inventory levels and organized stockroom for efficient product access.
Education
Bachelor of Science - Marketing
New Jersey City University
Jersey City, NJ01-2027
Marketing
New York City College of Technology of The City University of New York
Brooklyn, NY06-2019
Skills
- Customer Service
- Efficient and Detail-Oriented
- Written and verbal communication skills
- Problem solving
- Multitasking
- Computer literacy
- Time management
Timeline
Opperations Associate-Contactor
MY JC REALTY
10.2022 - 06.2023
Teacher /Receptionist Administrator
Bergen-Lafayette Montessori School
10.2021 - 03.2026
Support Specialist-Seasonal
Michaels Craft Store
12.2020 - 03.2021
Warehouse Stocker - Seasonal
Amazon
06.2020 - 08.2020
Customer support/Cashier - Seasonal
Forever 21
11.2018 - 01.2019
Cashier/Cash Office Associate - Seasonal
Target
06.2017 - 08.2017
Front Desk Receptionist
Bergen Beach Youth Organization
12.2016 - 12.2019
Visual Merchandising Assistant
Gap
06.2016 - 06.2017
Sales Associate - Seasonal
Aeropostale
11.2014 - 01.2015
Bachelor of Science - Marketing
New Jersey City University
Marketing
New York City College of Technology of The City University of New York