Gabrielle Green
Leesburg,GA
Summary
Diligent Operational Supervisor with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx Supply Chain
05.2023 - Current
- Track employee’s attendance and punctuality, addressing repeat problems quickly to prevent long term habits.
- Developed and implemented operational policies and procedures to ensure operational efficiency and accuracy.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Streamlined operations processes to reduce costs and improve customer service
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Regularly monitored and evaluated operational performance to ensure operational goals were met
Transportation Operations Supervisor
FedEx Supply Chain
05.2021 - 05.2023
- Supervised four teams of 4 shipping personnel and 6 drivers to ensure efficient shipping operations
- Coordinated the shipping and receiving of goods, optimizing processes for finished products and raw materials
- Managed manpower to support across all four shifts, ensuring consistent workflow and productivity
- Implemented a new inventory tracking system, leading to a 25% reduction in misplaced trailers and improving overall customer satisfaction ratings by 15%
- Acted as the primary liaison with shipping companies for scheduling and logistics coordination
Operations Lead
FedEx Supply Chain
04.2018 - 04.2021
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Lead
Target Distribution Center
08.2014 - 04.2021
- Minimized product damage during storage and transit through proper handling techniques and proactive quality control measures.
- Contributed to long-term strategic planning, offering valuable insights on warehouse operations and potential areas for growth or optimization.
- Provided essential support during peak seasons or periods of increased demand by proactively adjusting staffing levels and resource allocation as needed.
- Boosted employee morale and productivity by fostering an inclusive, supportive, and collaborative work atmosphere.
- Developed contingency plans for potential disruptions in warehouse operations due to unforeseen circumstances like equipment breakdowns or inclement weather conditions.
Education
Bachelor of Science - Interdisciplinary Studies, Human Services, Applied Health and Social Science
Troy State University
Troy, AL01.2025
Associate of Science - Surgical Technology
Albany Technical College
01.2017
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Warehouse operations
- Warehouse safety
- Problem-solving
- Collaborative teamwork
- Logistics planning
- Demand forecasting
- Employee supervision
Certification
Communicating with Impact, 05/01/25, FedEx Learning Center
Timeline
Operations Supervisor
FedEx Supply Chain
05.2023 - Current
Transportation Operations Supervisor
FedEx Supply Chain
05.2021 - 05.2023
Operations Lead
FedEx Supply Chain
04.2018 - 04.2021
Lead
Target Distribution Center
08.2014 - 04.2021
Bachelor of Science - Interdisciplinary Studies, Human Services, Applied Health and Social Science
Troy State University
Associate of Science - Surgical Technology
Albany Technical College