Gabrielle Harris
Tulsa,OK
Summary
I am an experienced professional with nearly a decade of comprehensive expertise in sales, specializing in retention, and the sales of internet, television, and insurance products. I have a proven track record of driving sales growth, fostering customer loyalty, and effectively promoting supplementary services.
Overview
9
9
years of professional experience
Work History
Service Scheduler
Galaxy Home Recreation
Tulsa, Oklahoma
03.2024 - Current
- Informed customers of service appointment dates and times.
- Monitored customer feedback on services performed to ensure satisfaction.
- Scheduled appointments for technicians based on customer requests, technician availability, and job requirements.
Sales Consultant
AT&T
Tulsa, Oklahoma
12.2018 - 03.2024
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Educated clients on the latest and greatest of cellular and non cellular technology
Retention Specialist
DISH
Tulsa, OK
12.2017 - 12.2018
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
Mobile Specialist
Best Buy
Tulsa, OK
10.2015 - 12.2017
- Developed and implemented mobile strategies for customers.
- Researched, tested, and recommended new mobile technologies to improve user experience.
- Created detailed technical documentation for each customer's mobile platform.
Education
International Trade
Southern Illinois University Carbondale
Carbondale, ILSkills
- Service planning
- Sales Support
- Technical knowledge
- Workflow Optimization
- Appointment Scheduling
- Telephone Etiquette
- Computer Skills
Timeline
Service Scheduler
Galaxy Home Recreation
03.2024 - Current
Sales Consultant
AT&T
12.2018 - 03.2024
Retention Specialist
DISH
12.2017 - 12.2018
Mobile Specialist
Best Buy
10.2015 - 12.2017
International Trade
Southern Illinois University Carbondale