Gabrielle Hawkinson
Cherry Hill
Summary
Dynamic customer service professional with a proven track record at Blue Moon Goods, adept at conflict resolution and enhancing client satisfaction. Skilled in active listening and data entry, I consistently foster loyalty through empathetic complaint handling and effective communication, contributing to a positive team environment and improved service quality.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Blue Moon Goods
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Esthetician/Assistant
The Cherry Hill Med Spa
04.2025 - 09.2025
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Participated in continuing education workshops to stay updated on industry trends, techniques, and advancements in skincare technology.
- Ensured adherence to sanitation guidelines, maintaining a clean and hygienic environment for both staff and clients.
- Enhanced teamwork among staff members, participating in weekly meetings and contributing to a positive work environment.
Spa Assistant
Joesph Anthony Salon and Spa
01.2022 - 05.2024
- Enhanced bookings with effective scheduling and time management skills.
- Offered valuable input towards marketing initiatives aimed at attracting new clientele while retaining loyal customers.
- Aided in staff training programs to improve overall service quality at the spa.
- Collaborated with team members to create a cohesive work environment that prioritized client care.
Education
Esthetician -
Rizzerii Aveda School
Voorhees NjBuisness -
Rowan College At Burlington County
Pemberton, NJ2024
Cherry Hill East High School
Cherry Hill, NJ2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
Timeline
Esthetician/Assistant
The Cherry Hill Med Spa
04.2025 - 09.2025
Customer Service Representative
Blue Moon Goods
01.2025 - Current
Spa Assistant
Joesph Anthony Salon and Spa
01.2022 - 05.2024
Esthetician -
Rizzerii Aveda School
Buisness -
Rowan College At Burlington County
Cherry Hill East High School
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