Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Gabrielle Hemphill

Charlotte,NC

Summary

With a proven track record of excellent customer service no matter the industry, I excel in managing and solving stress-inducing issues accordingly. Willing to adapt and receive constructive criticism to raise the bar of expectations. Accurately managing cash and other currencies. My expertise in POS terminal operation with a strong foundation in Microsoft Office, allows my dedication to enhance customer satisfaction and workplace productivity.

Overview

4
4
years of professional experience

Work History

Server, Busser

TopGolf
Charlotte, NC
11.2023 - Current
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.
  • Checked with guests to get feedback on the food served, resolved issues, brought additional items, and refilled beverages.
  • Displayed a warm welcome, and enthusiasm for the fun environment, and offered exceptional customer service with efficiency.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Delivered food orders promptly and courteously.
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
  • Trained multiple employees to perform their duties exceptionally.
  • Stayed informed about daily specials, new menu items, and promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Worked effectively in team environments to make the workplace more productive.

Theatre Usher

Central Piedmont Community College
Charlotte , NC
10.2023 - Current
  • Responded promptly to all customer inquiries efficiently and courteously.
  • Greeted patrons as they entered the theatre and provided directions to seating areas.
  • Collaborated with the management team on various projects related to the maintenance or operations of the facility.
  • Checked assigned sections for cleanliness and assisted in keeping the venue clean during, between, and after shows.
  • Maintained order during performances by monitoring audience behavior.
  • Directed guests to the correct location by documenting ticket seats and answered questions about facility amenities.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.

Theater Department Manager Assistant

Central Piedmont Community College
Charlotte , NC
03.2024 - 07.2024
  • Experienced in Microsoft Excel spreadsheets.
  • Experienced in Google Drive, Docs, Gmail, and/or Outlook.
  • Created and cross-checked performance facilities calendars that are released and updated monthly.
  • Edited a professional college's calendar that is used by faculty and dean members
  • Created and attended required meetings with the head of the Performance Facilities Department.
  • Efficiently sent favorable work by the deadline.
  • Updated and organized the client's personal information and contacts.

Cashier

Harris Teeter
Winston Salem, NC
06.2022 - 11.2022
  • Delivered customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Operated cash register or POS system to receive cash, check, and credit card payments.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Followed company security procedures for handling large sums of money.

Team Member

Chick-fil-A
Winston Salem , NC
11.2021 - 05.2022
  • Operated cash registers to process payments from customers.
  • Evaluated the needs of departments and delegated tasks to optimize overall production.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Assisted customers with product selection and ordering process.
  • Maintained positive working relationships with fellow staff and management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Box Office Cashier, Usher, Consessions

The Grand Theater
Winston-Salem, NC
06.2021 - 10.2021
  • Resolved customer complaints professionally while adhering to company policy.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Answering phone calls to assist customers with questions and orders.
  • Handled refunds courteously and promptly when needed due to canceled shows or incorrect orders.
  • Cross-trained in multiple departments allowing flexibility in scheduling needs.
  • Counted and balanced cashier drawers.
  • Entered customer information into the POS system and promoted accuracy by repeating information obtained to customers.
  • Answered phone calls regarding show times, pricing, and other inquiries.
  • Processed payments using cash, credit cards, debit cards, and gift cards.

Education

High School Diploma -

Central Piedmont Community College
Charlotte, NC
06-2028

Skills

  • Microsoft Office
  • Organization and time management
  • Customer service and communication skills
  • Customer service background
  • Coordination and teamwork
  • Security procedures
  • Loss prevention strategies
  • Math and computer skills
  • Strategic planning
  • POS terminal operation
  • Cash handling expertise
  • Calm under pressure
  • Patience and tolerance
  • Professionalism and ethics

Affiliations

  • Videographer and cinematographer
  • Commercial and short film editor

References

References available upon request.

Timeline

Theater Department Manager Assistant

Central Piedmont Community College
03.2024 - 07.2024

Server, Busser

TopGolf
11.2023 - Current

Theatre Usher

Central Piedmont Community College
10.2023 - Current

Cashier

Harris Teeter
06.2022 - 11.2022

Team Member

Chick-fil-A
11.2021 - 05.2022

Box Office Cashier, Usher, Consessions

The Grand Theater
06.2021 - 10.2021

High School Diploma -

Central Piedmont Community College

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Gabrielle Hemphill