Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Community Service
References
Timeline
Generic

Gabrielle Henderson

1551 Whitehall Blvd, Kent,OH

Summary

Motivated Athletic Training Student familiar with medical terminology, patient confidentiality, and problem-solving in stressful situations. Experienced in written and verbal communication with medical professionals; including organizational and planning abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

CVS Pharmacy
01.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Customer Services

The Wilds
06.2021 - Current
  • Handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of the organization and creating welcoming, positive experiences.

Education

Associate of Science -

Ohio University
Athens, OH
05.2023

Bachelor of Science - Sports Medicine

Kent State University
Kent, OH
05.2024

Master of Science - Athletic Training

Kent State University
Kent, OH
05.2026

Skills

  • Medical Terminology Knowledge
  • Time Management
  • Document and Records Management
  • Conflict Resolution
  • Customer Service
  • Microsoft Technology
  • Patient Confidentiality
  • Team Collaboration
  • Insurance Claim Processing

Certification

  • Certified Pharmacy Technician, The State of Ohio Board of Pharmacy - Jun. 2022
  • CPR/AED Certified, The American Red Cross Association - May 2023

Accomplishments

    Dean's List (Fall 2021 to Present) - Academic Excellence in Higher Education

    Golden Carabiner Award (The Wilds // Jun. 2022) - Outstanding Customer Relations and Work Ethic

Affiliations

IBelieve Leadership Organization, Philo High School - Leadership Organization

Key Club, Philo High School - Community Service Organization

Paxton Lee Henderson Memorial Fund, Family-Oriented - Support Disadvantaged Youth

Kent State Women's Club Soccer, Kent State University

Paws for a Cause, Kent State University - Train Service Dogs

Community Service

The Abundant Supply (Trinity Full Gospel // Jun. 2014 to Present) - Servicing Impoverished Communities

We Care Food Pantry (Trinity Full Gospel // June. 2014 to Present) - Servicing Impoverished Communities

References

Charles Kornokovich // CVS Pharmacy - (440)840-9128

Nicholas Brannon // The Wilds - (740)819-8924

Timeline

Customer Services

The Wilds
06.2021 - Current

Registered Pharmacy Technician

CVS Pharmacy
01.2021 - Current

Associate of Science -

Ohio University

Bachelor of Science - Sports Medicine

Kent State University

Master of Science - Athletic Training

Kent State University

Similar Profiles

CREATE PROFILE
Gabrielle Henderson