Joanna Escalera
Walgreens
Kissimmee,FL
1
Certification
12
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Registered Pharmacy Technician
3 Years 5 Months- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues. HIPAA
- Submitting rx medications to be processed by insurance
- Insurance rejections status updates
- Submitting rx transfer request
- Prescription data entry
Registered Pharmacy Technician
1 Year 9 Months- Stocking , destocking, unloading Pyxis with low stock or out of stock medications
- Preparing and documenting trays on code carts for code blue
- Answering nurse calls for medication requests and stats
- Counting medications and disposing of outdated medications
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Receptionist - Sales Agent
5 Years 3 Months- Confirmed and scheduling service appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Informing customer of all plan options
- Updating customer accounts including address book, account holder, usage of the equipment etc
- Providing customer with information as to why our product would be beneficial for them
- Maintained confidentiality of information regarding clients and company.
Medical Record Specialist Call Center
3 Months- Send medical records request with authorization to medical facilities
- Review authorization to confirm authorization is HIPAA compliant
- Follow up on request to confirm records being processed
- Locate alternate facilities if no record of patient at facility listed
- Send cases to special release if needing a special release authorization provided by facility
Call Center Intake Specialist - Mail Out Specialist - Case Manager
1 Year 2 Months- Update clients on the status of their social security disability claims
- File appeals for denials received from SSA accurately and in a timely manner
- Request medical records to update clients file with notes on conditions
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Prepare clients file for upcoming court hearing
- Refile claim if there was a technical denial received from SSA
- Time slipping
- Maintained accurate and up-to-date client records.
Certified Pharmacy Technician
1 Year 1 Month- Referrals and authorizations
- Receive and refill written requests for prescriptions
- Communicated directly with doctors offices via telephone, fax and email.
- Check for prescription accuracy
- Fill and label bottles
- Assist customers by responding to questions and problems
- Insurance verification
- Receive and stock incoming supplies and maintain inventory
- Scanning prescriptions and faxing requests
Education
High School Diploma
Skills
Inventory Tracking
Front Desk Management
Salesforce
Data Entry
Patient Records Management
Healthcare Administrative Experience
Electronic Medical Records Expertise
Document Transmission
Telephone Communication Skills
Reception Management
Persuasive Communication
Insurance Claims Processing
Medical terminology
HIPAA Compliance Knowledge
Efficient Record Management
Medication storage
Additional Information
- RPhT FL State Board of Pharmacy
- Mild/moderate bilingual in Spanish
- Authorized To Work: US for any employer
Certification
Registered Pharmacy Technician
Timeline
Registered Pharmacy Technician
Walgreens
03.2023 - CurrentRead More
Registered Pharmacy Technician
HCA Healthcare Inc.
11.2022 - 08.2024Read More
Receptionist - Sales Agent
Acorn Stairlifts, Inc
08.2017 - 11.2022Read More
Medical Record Specialist Call Center
Parameds
05.2017 - 08.2017Read More
Call Center Intake Specialist - Mail Out Specialist - Case Manager
Morgan & Morgan
08.2015 - 10.2016Read More
Certified Pharmacy Technician
CVS
11.2014 - 12.2015Read More
Palm Bay High School
High School Diploma
Read More