Gabrielle Hogan
Fort Worth,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Medical City Decatur
Decatur , TX
2019.11 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided follow-up care instructions to discharged patients or their caregivers.
Scheduling Specialist
General Aluminum Sales and Service
Carrollton , TX
2017.05 - 2019.11
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Entered information into system to update status reports.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled and confirmed appointments.
Education
High School Diploma -
North Hills Private School
Millsap, TX2013-10
Skills
- Relationship Building
- Personable Nature
- Proactive Problem Solving
- Computer Savvy
- Activity Monitoring
- Database Coordination
- Quality Assurance
- Verbal and Written Communication
Timeline
Patient Advocate
Medical City Decatur
2019.11 - Current
Scheduling Specialist
General Aluminum Sales and Service
2017.05 - 2019.11
High School Diploma -
North Hills Private School
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