Gabrielle Huddle

• Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs(Vault, TCR, ATM Shippment).
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.(Fraud, Debit card issues, Loan questions, Digital banking,investment accounts)
• Processed account transactions accurately and efficiently using banking software. Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.(Checking, Savings, CD/IRA, MMA)
• Answer phone calls/ Voicemails
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Prevented key account losses by researching discrepancies and correcting problems.(Quick and efficient problem solving)
• Collaborated with team members to ensure smooth branch operations and customer satisfaction.
• Developed strong relationships with clients to foster loyalty and trust in services offered.

Processed customer transactions accurately using banking software. Always recognized for exceeding amount requirements. Balanced the cash drawer and maintained accurate records daily. Balance branch credits and debits, vault. Assisted customers with account inquiries and provided solutions in a timely manner.

• Collaborated with team members to improve service efficiency.
• Handled customer complaints promptly and professionally to ensure satisfaction.
• Participated in training sessions to enhance product knowledge and service skills.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over phone.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Identified fraudulent activity or suspicious behavior immediately report or to handle the dispute and do the following procedures.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank. Balanced ATM every week.
• Identified transaction errors when debits and credits did not balance. Fixed errors quickly and in a timely manner.

• Managed inventory levels and restocked merchandise as needed.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, balancing register efficiently

• I was responsible for taking customers' orders, including custom orders. I was responsible for cashier services and all payments. Served customers ice cream, many with special orders. I also made treats and cakes.
• Maintained accurate cash drawer and balanced at shift end.
• Assisted customers with product inquiries and provided excellent service.
• Stocked shelves and organized merchandise for optimal display.
• Collaborated with team members to ensure smooth store operations.