GABRIELLE IVEY
Helena,AL
Summary
Assisted in managing high-volume restaurant operations in fast-paced settings. Welcomed guests and addressed their needs with prompt and friendly service. Collaborated effectively with front- and back-of-house teams to enhance customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Waitress
Hooters
Tuscaloosa, AL
01.2018 - Current
- Handled all guest needs with upbeat attitude and attention to detail.
- Addressed issues promptly, relaying complaints directly to management.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
Mixologist
Rios Bar
Helena, AL
2022 - 2025
- Crafted innovative cocktails, enhancing customer satisfaction and driving bar sales.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on mixology techniques and bar operations.
- Developed signature drink recipes, contributing to unique beverage offerings at Rios Bar.
Customer Service Representative
Coca-Cola
Birmingham, AL
2022 - 2023
- Resolved customer inquiries through effective communication across various channels.
- Assisted in processing orders and managing customer accounts efficiently.
- Collaborated with team members to improve service workflow and response times.
- Handled product returns and exchanges, ensuring customer satisfaction throughout the process.
Sales Associate
Forever 21
Hoover, AL
03.2015 - 11.2017
- Resolved customer concerns using strong communication and conflict management skills.
- Located items for customers by checking sister stores and online options.
- Helped customers navigate store, complete sales and process returns.
- Explained promotions and special offers to customers.
- Managed multiple tasks simultaneously while meeting deadlines.
- Worked independently but within a team environment.
Education
Radiology
Shelton State Community College
Tuscaloosa, ALHigh School - undefined
Pelham High School
Pelham, AL05.2015
Skills
Achieved improved project outcomes through effective organization of team resources Delivered successful project milestones by optimizing workflow and communication Enhanced team performance by implementing structured organizational strategies
Demonstrated strong verbal communication skills to convey information persuasively and confidently
Devoted to fostering a productive and positive work environment through consistent effort
Implemented strategies to maintain a positive atmosphere and encourage employee engagement
Studied and retained detailed information on menu selections to ensure accurate recommendations and improve guest satisfaction
Achieved increased market share through innovative marketing strategies Enhanced customer satisfaction by implementing feedback mechanisms Drove sales growth by fostering strong relationships with key clients
Accomplishments
Every year I go and give Christmas cards and gifts to people impatient homes. I donate every year to every animal shelter with clothes food. I feed stray cats, and try to save every animal I can. I often feed the homeless every other month, keep up with blankets water, and all of that for their needs.
Timeline
Waitress
Hooters
01.2018 - Current
Sales Associate
Forever 21
03.2015 - 11.2017
Radiology
Shelton State Community College
High School - undefined
Pelham High School
Mixologist
Rios Bar
2022 - 2025
Customer Service Representative
Coca-Cola
2022 - 2023