Gabrielle Janack
1660 State Rte 104, Parish,NY
Summary
Developed leadership and organizational skills in fast-paced hospitality environment. Demonstrated ability to manage teams, solve problems, and ensure high-quality customer service. Seeking to transition to new field leveraging these transferable skills for impactful results.
Overview
6
6
years of professional experience
Work History
Manager/Server
Nancy Booth
7116 State Rte 3, Pulaski, NY 13142
11.2018 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Managed food resources, memorized orders, and coordinated customer service.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Altmar-Parish-Williamstown High School
640 County Rte 22, Parish, NY 1313106-2024
Skills
- Safe food handling
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Team management
- Food safety compliance
- Food and beverage preparation
- Team supervision
- Complaint resolution
- Menu memorization
- Efficient scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager/Server
Nancy Booth
11.2018 - Current
High School Diploma -
Altmar-Parish-Williamstown High School