Gabrielle Janack

Nancy Booth

11.2018 - Current

Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Increased restaurant revenue by upselling menu items and promoting daily specials.
Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Trained staff members on use of POS system.
Resolved guest complaints, addressing issues promptly to foster a positive experience.
Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained new staff on restaurant operations and policies to strengthen performance.
Managed food resources, memorized orders, and coordinated customer service.
Cultivated warm relationships with regular customers.