GABRIELLE JOHNSON
Charlotte,United States
Summary
Efficient and detail-oriented general cleaner with 5 years of experience in facility maintenance and customer service within the aviation and hospitality sectors. Proven expertise in maintaining cleanliness and safety standards, ensuring compliance with health regulations. Demonstrated ability to handle customer inquiries and resolve issues effectively, contributing to a positive environment for both passengers and staff.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Frontier Airlines, Inc.
10.2024 - 03.2026
- Customer Assistance: Greet Passengers, provide information on flight schedules, and assist with special needs, wheelchairs, or unaccompanied minors.
- Checking-in & Ticking Handling: Process tickets, weigh baggage, check travel documents / passports, and issue boarding passes using airline systems.
- Problem Resolution: Handle cancelled / delayed flights, rebook tickets, and professionally address upset passengers.
- Safety Compliance: Ensure all passengers and baggage comply with airport security and safety regulations.
Public Area Attendant
Hilton
05.2021 - 10.2024
- Cleaning, dusting, sanitizing, and disinfecting bathrooms, breakrooms, and assigned office areas.
- Performing dust and wet mopping, sweeping, and vacuuming of hard surfaces and carpets in offices, corridors, lobbies, and stairwells.
- Removing trash, replacing liners, and cleaning trash cans.
- Maintaining and stocking restrooms supplies (Paper products, soap) and cleaning materials.
General Cleaner
IH Services Inc
02.2018 - 05.2021
- Facility Cleaning: Perform floor care, including sweeping, mopping, and vacuuming, as well as dusting furniture and fixtures.
- Restroom Maintenance: Thoroughly clean and restock restrooms with supplies.
- Break Areas: Clean break areas, including wiping down tables, chairs, and countertops.
- Trash Removal: Empty trash receptacles into larger collection areas and move trash to compactors.
Education
HIGH SCHOOL DIPLOMA - undefined
PROVIDENCE HIGH SCHOOL
United States06-2007
Skills
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Utilized analytical skills to identify issues and implement effective solutions
- Utilized strong organizational skills to enhance team efficiency and productivity
- Utilized critical thinking skills to assess information and make informed decisions that support organizational goals
- Engaged in active listening to foster collaborative discussions and resolve conflicts
Timeline
Passenger Service Agent
Frontier Airlines, Inc.
10.2024 - 03.2026
Public Area Attendant
Hilton
05.2021 - 10.2024
General Cleaner
IH Services Inc
02.2018 - 05.2021
HIGH SCHOOL DIPLOMA - undefined
PROVIDENCE HIGH SCHOOL