GABRIELLE JONES
Tampa,FL
Summary
Experienced hospitality professional with a strong background in mixology and customer service. Skilled in inventory management and creating memorable guest experiences. Prepared for high-energy environments, maintaining a well-organized bar area and demonstrating reliability as a team player. Adaptable to changing needs, with proven abilities in mixology and customer interaction to enhance overall guest satisfaction.
Overview
22
22
years of professional experience
Work History
Bartender
Amalie Arena-Delaware North
08.2019 - Current
- Efficiently opens and closes the bar according to established procedures, ensuring preparedness for each shift.
- Serves high customer volumes during Hockey, special events, and concerts.
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
- Maintains a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Follows alcohol awareness procedures for preventing excessive guest intoxication.
- Enhances overall guest experience by promptly addressing concerns and resolving issues professionally.
Executive Administrative Assistant
Arcis Investments
01.2020 - Current
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supports executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organizes office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Bartender
Spunky Spirits
10.2014 - 08.2019
- Sets up bar for operation.
- Displays friendly, outgoing and energetic behavior to create a fun environment for clients.
- Retrieves orders and bar materials for each party from shop.
- Finalizes bill and collects payment from clients.
- Conducts product inventory.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender
Antonio's Pasta Grille
05.2003 - 12.2014
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Created new wine and specialty drink menus.
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
- Built guest satisfaction and enjoyment.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Education
Professional Claims Adjuster - Insurance Adjuster All Lines
Central Insurance School
Clearwater, FL01.2015
Skills
- Strong customer service abilities
- Self-motivated professional
- Proficient in multi-tasking
- Supportive team member
- Alcohol service management
- Consistently dependable
- Customer-focused approach
- Alcohol consumption knowledge
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Engaging personality
Timeline
Executive Administrative Assistant
Arcis Investments
01.2020 - Current
Bartender
Amalie Arena-Delaware North
08.2019 - Current
Bartender
Spunky Spirits
10.2014 - 08.2019
Lead Bartender
Antonio's Pasta Grille
05.2003 - 12.2014
Professional Claims Adjuster - Insurance Adjuster All Lines
Central Insurance School
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