Angela Philitas
Queens,NY
Summary
Dynamic Premium Club Manager at UBS Arena-Delaware North, skilled in staff training and membership growth. Successfully increased revenue through strategic pricing and upselling initiatives while fostering a collaborative team environment. Proven ability in financial reporting and budget control, ensuring high-quality service and customer satisfaction. Successfully led teams to enhance customer satisfaction and streamline processes. Demonstrated leadership and communication skills in dynamic environments. Passionate bartender that possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Over 10 years experience in New York City
Overview
12
12
years of professional experience
1
1
Certification
Work History
Premium Club Manger
UBS Arena-Delaware North
11.2024 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Recruited, hired, and trained to develop high-performing staff.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Prepared monthly reports and budgets to track revenue and expenses.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Freelance Event Bartender
Testino Events
10.2022 - Current
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
Bartender
Runway Waiters
08.2015 - Current
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Provided professional bartending services at upscale events including weddings, private parties, brand activations, and corporate functions.
- Worked in high-end retail environments like luxury fashion houses and fine jewelry stores, offering custom cocktails and champagne service during client shopping experiences and exclusive launches.
- Adapted quickly to diverse settings and client expectations while maintaining professionalism, efficiency and discretion.
Bar Manager
UBS Arena-Delaware North
09.2023 - 11.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Philippe Chow
01.2013 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Bachelor in Entertainment Technology - Arts And Entertainment Management
New York College of Technology
Brooklyn, NY12-2015
Associate of Arts -
Nassau Community College
Garden City, NY05-2012
Skills
- Staff training
- Membership growth
- Team motivation
- Facility management
- Financial reporting
- Budget control
- Staff scheduling
- Conflict resolution
- Attention to detail
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Relationship building
- Vendor relations
Certification
- Bartender License, ABC Bartending - 2010
- New York ATAP On-Premises alcohol training and ANAB-accredited food handler, 360 Training - Online 2015
Timeline
Premium Club Manger
UBS Arena-Delaware North
11.2024 - Current
Bar Manager
UBS Arena-Delaware North
09.2023 - 11.2024
Freelance Event Bartender
Testino Events
10.2022 - Current
Bartender
Runway Waiters
08.2015 - Current
Bartender
Philippe Chow
01.2013 - 09.2023
Bachelor in Entertainment Technology - Arts And Entertainment Management
New York College of Technology
Associate of Arts -
Nassau Community College
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